Store Manager - New York City Flagship

Job Description

Job Description

STORE MANAGER
NEW YORK CITY FLAGSHIP

Join one of the fastest-growing international premium fashion brands as it expands across the United States. Female-founded and purpose-led, this contemporary fashion house has built a devoted global following for its refined silhouettes, natural fibers, thoughtful detailing, and conscious design ethos.

As the brand breaks into the U.S. retail landscape, we are seeking a best-in-class Store Manager to build, lead, and elevate the New York City flagship location. This is a rare opportunity to help define a brand’s presence in one of the most influential fashion markets in the world.

This isn’t just a store manager role. It’s a ground-floor leadership position with enormous room for impact, ownership, and growth.

THE ROLE

As the Store Manager, you will be the heartbeat of the flagship—responsible for driving leadership, culture, customer experience, sales performance, operational excellence, and sophisticated brand presentation. You will build and coach a high-performing team while ensuring the store delivers a truly world-class retail experience.

This role is ideal for an ambitious, entrepreneurial, high-touch leader with a track record in luxury or contemporary fashion retail.

PROFILE OF THE IDEAL CANDIDATE

• A seasoned retail professional with a passion for world-class customer experiences

• A people-focused leader who inspires, develops, and elevates high-performing teams

• Entrepreneurial and commercially minded, with proven sales leadership

• Operationally excellent, detail-oriented, and unafraid to build from the ground up

• Energized by fast-paced environments and capable of owning full-floor responsibility

KEY REQUIREMENTS

• 2+ years Store Manager experience within luxury or contemporary fashion, ideally managing $2M+ volume

• Experience leading, motivating, and developing teams to exceed sales targets

• Strong understanding of retail operations, VM, clienteling, customer service excellence, and loss prevention

• Familiarity with Shopify POS, RFID systems, Microsoft Office (preferred, not required)

• Ability to work a full-time retail schedule including weekends/evenings (Tue–Sat schedule required)

• Ability to lift 50 lbs. and stand for extended periods

• A strong book of business within the NYC or Tri-State market (highly advantageous)

WHAT YOU’LL OWN

Leadership & Culture

• Lead, coach, and inspire a passionate team to exceed sales, service, and operational expectations

• Deliver in-the-moment training, coaching, redirects, and development conversations

• Build a culture of accountability, empowerment, emotional intelligence, and excellence

Operational Excellence

• Own store KPIs, people management, inventory accuracy, and operational execution

• Ensure compliance with all processes, policies, and standards

• Maintain seamless daily operations across opening, closing, and reporting

Customer & Client Experience

• Create an elevated, intentional, high-touch customer experience that builds loyalty and repeat business

• Foster a client-first environment focused on connection, styling, and experiential retail

Visual Merchandising & Brand Presentation

• Curate the store’s visual presentation to reflect the brand’s aesthetic and commercial priorities

• Ensure every detail—from merchandising to floor layouts—supports conversion, UPT, and AUR

Business Growth & Community Activation

• Partner with regional leadership to design and execute in-store events, activations, and influencer programming

• Leverage local relationships and your personal network to drive traffic, engagement, and cultural relevance

• Identify business opportunities and implement strategies to fuel long-term growth

SUCCESS METRICS

• Achievement of sales, conversion, UPT, and AUR goals

• High levels of customer satisfaction, loyalty, and repeat engagement

• A cohesive, motivated, high-performing store team

• Consistent operational excellence and elevated brand presentation

• Strong local community presence and store-level cultural influence

WHY YOU’LL LOVE WORKING HERE

Store Leaders enjoy a suite of elevated benefits designed to support success, balance, creativity, and long-term career growth:

• Competitive salary

• Generous monthly wardrobe allowance

• Employee discount

• A supportive, female-led, purpose-driven culture rooted in empowerment and excellence

Start Date: Immediate
Rate: $60,000 - $75,000
Location: New York City, NY
Job Type: Full-Time

READY TO JOIN US?

We’d love to meet you.

Please submit your resume for consideration. Applications are reviewed on a rolling basis and only shortlisted candidates will be contacted due to anticipated volume.

We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.