Inside Sales

Inside Sales Representative

The Inside Sales Representative is responsible for supporting profitable sales growth and maintaining strong customer relationships within the steel service industry. This role requires strong communication, product knowledge, and problem-solving skills to ensure customers receive exceptional service and value. The Inside Sales Representative must be adaptable in a fast-paced environment, capable of responding quickly to customer needs, and committed to delivering consistent value that strengthens long-term customer relationships and supports overall business objectives.

Essential Functions & Job Responsibilities:

Customer Service

o Assesses the customer's business and identifies areas of opportunity to provide value

o Coordinates follow-up with customer to ensure timely and accurate deliveries

o Takes a proactive approach to anticipating and preventing problems - i.e., defines the problem, investigates obstacles, and analyzes alternative solutions

o Coordinates the resolution of customer complaints regarding damaged/incorrect material and delivery/inventory problems

Product Knowledge

o Possesses or develops knowledge of carbon and non-ferrous product lines to recommend the best solutions for customer needs.

o Knowledgeable about the company's processing equipment and its capabilities to accurately answer customer questions, identify opportunities, and recommend value-added solutions to our customers.

o Clearly explains pricing structures, including material costs, processing charges, delivery factors, and market influences.

Processing Orders

o Determines processing requirements and lead times to provide accurate delivery to customer

o Coordinates orders with warehouse and appropriate sales departments to ensure timely product delivery to customers

o Accurately enters order data and maintains complete records.

o Maintains reporting systems to update account plans and objectives based on customer profit potential.

o Uses, demonstrates, and sells the company's customer portal, ensuring customers understand its features, benefits, and value.

Pricing

o Establishes pricing guidelines in coordination with Sales Management and related departments

o Clearly communicates pricing details to customers, ensuring transparency and understanding of cost drivers.

Business Promotion

o Identifies and develops new sales opportunities.

o Make outbound calls to customers and prospects as part of broader marketing initiatives.

o Promotes and educates customers on the company's online customer portal to increase adoption and engagement.

Other Duties

o Adherence to the Norfolk Iron Code of Ethics in doing business with customers

o Responds to periodic requests for information from management and corporate functions

o Actively participates in weekly Sales meetings and represents Sales in BAM as necessary

o Meets annual training requirements for Inside Sales

o All other duties as assigned

Required Skills & Abilities:

Strong negotiation skills

Organize/prioritize daily work activities to provide the best service to customers

Maintain professionalism and composure in all situations

Strong follow-up skills

Concentrate and maintain productivity in high pressure situations

Intermediate computer knowledge and proficiency

Education and Experience:

High school diploma or GED

College preferred but not required

35 years of experience in Sales or Customer Service required, OR

2+ years in sales of flat roll metal products or metal fabrication

An equivalent combination of education and experience may be substituted

Physical Demands & Work Environment:

Use hands and fingers to type and conduct computer tasks for up to 8 hours per day.

Typical office environment with minimal exposure to loud noise.

Over 2/3 of work time sitting, working on computer, using keyboard, talking on the telephone. Bending, twisting, typing using fine motor skills, using hands and fingers up to 8 hours per day.

Over 2/3 of work time will also be spent communicating verbally and in writing.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.