NE Service Coordinator

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

• Competitive pay: $25-35/HR depending on experience
• Benefits: Medical, Dental, Vision and Prescription coverage. 
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match. 
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability. 
• Tuition reimbursement. 
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. 
• Pet Insurance. 
• Legal Plan, and ID Theft Protection. 

JOB SUMMARY:  

T he  Coordinator, Service   p rovides coordination support for Service Managers  regarding business execution.   This is a dynamic position that includes : facilities maintenance, dispatch, purchasing, PM tracking, inventory, fleet, training, safety, and technician interface for any general administrative support.  

• Establish a solid rapport with the Service Managers and Technicians within  assigned branch to ensure efficient communication.  
• Works closely with area manager to help support all facility  safety and  requirements and needs.  
• Provides coordination with di spatch  in regard to any type of technician scheduling:  a dvising dispatch that parts have arrived , supports with s cheduling and prioritizing follow-ups , p rovide s ETA on parts to required departments  
• Provide s coordination with purchasing  department -w ork s with  purchasing to ensure correct parts are order when they have questions.   Mon itor and approve tool purchases. Holds  purchasing team accountable to ensure all purchase orders are consistently closed.  
• Is the liaison between purchasing and vendors to p rocess  all  returns in  a timely fashion and documents all returns to help  maintain cost  visibility.   
• Assist P reventative Maintenance management team to schedule and complete preventative maintenance  utilizing pre-selected field resources within branch.  
• Resp onsible for verifying  and confirming all  parts  obtained and current location notes  are readily available to field technicians prior to dispatching service.  
• Works with area managers and operations manager on all i n ventory needs such as: c oordinate physical inventory , refrigerant management, and monitor, evaluate, and minimize truck stock per truck , manage any replenishment orders, consistently  keep track of all obsolete and excess inventories. Works with local vendors on the selling of any unneeded inventory.  
• Coo rdinate and support bid process, h elp with bid approval  and submittal  where  appropriate .  Order cranes, subcontractors etc.   
• Field technician interface for an y general administrative issues -  w orks with PM group to ensure schedules are met ,  assist with approval tool ,   coordinate  with technicians on any missing forms or  timecard issues ,  assist service manager  on call schedules  
• O n-board new technicians , training ,  track safety progress of each team assigned and tracking of PPE . Coordinates r equire d vehicle testing and  training at hire and annually, schedules technicians annually to attend after one of the monthly meetings to standby and attend their annual training day.  
• Create and   maintain departmental website  and databases  
• Performs work with awareness of process improvement and  notifying Operations   L eaders of any potential or existing issues  
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).  
• All  Other duties as assigned  

Education / Training  

• High school diploma or GED  
• 2-3 years of work experience

Work Experience & Skills  

• Excellent customer service skills with both internal and external customers.  
• Ability to communicate effectively, both  verbal and in writing   
• P roficiency with Microsoft office aut omation products such as Word, E xcel  
• Detail - oriented  
• Ability to work independently and in a team - oriented environment  
• Proficient typing skills to properly document dictation to update systems  
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.  
• Ability to use typical business tools including E-Mail, Word, Excel, etc.  

Today, there are 27 different companies that make up the CoolSys family of brands .  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

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CoolSys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.