Document Services - Production Team Lead (Syracuse)

About the Job

Join the Avalon Team in Syracuse - a Great Place to Work Certified Company! We are currently seeking a Team Leader for our Document Services Division.

Avalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified.

Job Summary:

The Production Team Leader is responsible for the successful operations of the production floor during their shift. They ensure projects are being produced efficiently and each process of a project is being completed within its allocated time.

Supervisory/Responsibilities:

• Works with Director of Operations to hire staff for shift.
• Organizes, and assigns projects to direct reports.
• Coaches, trains, and mentors' direct reports.
• Holds team member accountable for productivity metrics.
• Reviews and approves timecards weekly
• Manages time-off requests for direct reports and ensures that enough staff is available to meet workload requirements.
• Conducts performance evaluations on direct reports that are timely and constructive.
• Follows and enforces all company policies and standard operating procedures.
• Handles discipline as needed and in accordance with company policies.

Duties/Responsibilities:

• Reference job tickets to capture project information and determine best means for output.
• Sets up and operates high speed copiers, printers, large format machines and scanners to produce client requested projects.
• Manage production deadlines to ensure projects are completed on time.
• Produce at or below the allocated time defined for each project process.
• Operate finishing equipment which includes but not limited to cutters, laminators, and binding machines.
• Properly track all job totals so billing can be accurate.
• Quality control projects throughout the project life cycle to ensure desired results are met, correcting any mistakes as needed.
• Final inspections of all completed projects before they leave the production floor.
• Point of contact for sales and service teams when rush jobs come in.
• Resolve questions and project issues with sales and service departments.
• Maintain confidentiality of all client materials.
• Other production tasks as assigned by Director of Operations.

Required Skills/Abilities:

• Possess strong time management, communication, and attention to detail.
• Understands basic math.
• Strong computer knowledge.
• Proficiency in all Microsoft Office applications and Adobe products preferred.
• Ability to operate a desktop computer, scanner and other common office equipment including copiers, printers, etc.
• Strong leadership qualities which include the ability to motivate and influence others.
• Strong troubleshooting and problem-solving skills.

Education and Experience:

• Minimum of a high school diploma, associate degree preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer or other office equipment.
• Prolonged periods of standing in front of office equipment.
• Occasional bending, kneeling, pushing, and pulling carts
• Must be able to lift to 50 pounds at times.

If you are available and interested in this position, please submit your resume in Word format.