Service Advisor

Position Summary Service Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers’ expectations through timely service, done in a profitable and efficient manner. Essential Duties and Responsibilities Schedules service work and processes retail, warranty, and internal repair orders efficiently and in a timely manner. Manages technician’s workflow and schedules assigned repair orders appropriately. Performs detailed write‑up of customer concerns and incorporates required work utilizing “Complaint, Cause & Correction” on each repair order and provides timely estimates for customer approval. Collaborates with the service manager to improve internal processes, workflow, and operational efficiency. Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals, and enhance dealer reputation. Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve customers. Obtains warranty or service contract approvals in a timely manner. Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs. Performs quality control checks on finished boats, assuring completion of repairs and cleanliness. Skills Excellent interpersonal and communication skills. Ability to build and maintain customer relationships. Ability to manage service schedules and appointments. Ability to prioritize tasks in a fast‑paced environment. Detail‑oriented with accurate documentation and reporting. Efficient in managing workflow and ensuring customer expectations are met. Qualifications / Requirements High school diploma or equivalent (required). Minimum of 2‑3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries. Experience working in a service department (marine service experience is a strong advantage). Knowledge of marine equipment, boats, engines, and parts (strongly preferred). Familiarity with basic marine maintenance and repair terminology. Physical Demands Remaining in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers. Moving about to accomplish tasks or moving from one work site to another. Operating a motor vehicle. Communicating with others to exchange information. Assessing the accuracy, neatness and thoroughness of the work assigned. Hearing, talking, seeing, and eye/hand/foot coordination. Work Environment No adverse environmental conditions expected. Poor ventilation. Hazardous conditions. Small and/or enclosed spaces. Noisy environments. More Information Physical demands include sedentary work that primarily involves sitting or standing, light work moving objects up to 20 pounds, medium work up to 50 pounds, and heavy work up to 100 pounds or more. This position operates exclusively in an indoor office environment with controlled temperatures. Equal Opportunity Statement OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. Legal Notice This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr