Senior IVR Consultant(CCAI)

Work Location: Charlotte, NC (PREFER LOCALS) ONSITE Key Responsibilities: Skills Required: Knowledge and Experience in IVR , Conversation AI fundamentals and concepts. Experience with enterprise contact center tools like Avaya , DRM(ICX) ,GECX CX Agent Studio , Google Cloud CES (Customer Experience Solutions), and Dialog AI. Experience and knowledge in Google Eval engine. Understanding of ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and basic Natural Language Processing (NLP), LLM Intent and Analytics Solid grasp on fundamentals of REST and SOAP APIs Experience and desire to work in a Global delivery environment Experience in participating and leading Project Governance Meetings with the customer involving project level and service level metrics Experienced in work allocation, team management, and status reporting Good to have: Experience in utilizing and working with AI tools like Kiro , Claude. Minimum years of experience : 10 years Thank you, #J-18808-Ljbffr