Payroll Support Rep

Responsibilities Respond to client questions regarding the use of WFN, PayX, ezLM, Portal and HRB applications and provide application/navigation support. Assist clients with data maintenance, setup and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and Portal; coordinate with functional areas as needed. Perform new feature setup requests (e.g., Group Term Life, HSA, direct‑deposit calculations, special calculations, benefit accruals, multi‑jurisdiction, split wrappers, additional locations). Assist and support clients with payroll processing questions and issues. Use online tools and other resources to research and respond to client inquiries on payroll, pay practice and payroll tax questions. Collaborate with internal partners (401k, FSA, Tax, etc.) and third‑party vendors to resolve issues and ensure service expectations are met. Escalate client issues to SSS, Tech Services, Project Services, Connections Team, carriers, development or other third parties; communicate status and resolution to clients. Complete complex projects including calculation updates, special reports, tax amendments, company setup and troubleshooting. Qualifications Bachelor’s degree preferred; completion of Fundamental Payroll Certification (FPC) preferred. Minimum 2 years of payroll processing experience; basic knowledge of payroll tax deposits, filings, principles and wage and hour laws. Working knowledge of WFN (Portal), PR Module, HR Module, TA Module, wage garnishments, tax registration, Total Tax Plus, ADP Reporting and GLI. Experience with ADP tools: SharePoint, AutoPay Mainframe, LUMIN and other internal tools that support the offering. Exposure to compensation benefits, COBRA, FSA and 401k. High‑level payroll knowledge and accuracy; strong verbal and written communication; analytical and problem‑solving skills; ability to work under time constraints; excellent customer service, organizational, process, documentation and research skills; proficiency in MS Office. Legal Statements ADP is an equal opportunity employer. ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. #J-18808-Ljbffr ADP, Inc.