Support Specialist Junior

Position Overview We are seeking a motivated and customer-focused Junior Client Support Specialist to join a growing client services team. This role serves as the primary point of contact for business clients, providing support, troubleshooting, and education on workforce management, payroll, benefits, and business technology solutions. The ideal candidate is a strong communicator, enjoys solving problems, and can confidently navigate multiple systems while delivering an exceptional customer experience. Every day brings new client questions and unique challenges, making this an excellent opportunity for individuals who thrive in a fast‑paced, client‑facing environment. Key Responsibilities Serve as the first point of contact for client inquiries via phone, email, and case management systems. Research, troubleshoot, and resolve client issues related to payroll, benefits, HR, and technology platforms. Manage client cases from initial contact through resolution, ensuring timely follow‑up and customer satisfaction. Educate clients on system functionality, tools, and best practices to improve their user experience. Build strong relationships with clients through professionalism, empathy, and effective communication. Document and track customer interactions, resolutions, and follow‑up activities within CRM systems. Collaborate with internal teams to resolve complex issues and escape cases when necessary. Maintain productivity, service quality, and client satisfaction metrics in a structured support environment. Continuously learn new processes, technologies, and product enhancements to better support clients. Qualifications Required Previous customer service experience in a call center, office, retail, hospitality, restaurant, or client‑facing environment. Excellent verbal and written communication skills. Strong problem‑solving and troubleshooting abilities. Comfortable managing multiple applications, systems, and screens simultaneously. Strong computer proficiency and ability to learn new software quickly. Ability to work effectively in a fast‑paced, metrics‑driven environment. Strong attention to detail and organizational skills. Preferred Experience supporting payroll, benefits, HR, consulting, financial services, or software products. Case management or customer issue resolution experience. CRM experience, such as Salesforce or similar platforms. Bilingual Spanish proficiency. Bachelor's degree. Project coordination or project management experience. Ideal Candidate The successful candidate is a tech‑savvy customer service professional who enjoys helping people and solving complex problems. Whether your experience comes from retail leadership, hospitality, customer support, technology, or call‑center operations, you have the communication skills, professionalism, and curiosity needed to learn new systems and deliver outstanding client experiences. You Are Someone Who Builds trust quickly with customers. Learns technology and software platforms with ease. Enjoys troubleshooting and finding solutions. Stays organized while managing multiple priorities. Thrives in a team‑oriented and performance‑driven environment. Schedule & Work Environment Full‑time position. Training schedule between 8:30 AM – 5:30 PM MST. Regular schedule following training: 9:00 AM – 5:30 PM MST. Seasonal schedule adjustments may occur based on business needs. Hybrid work environment: after training, 4 days in‑office, 1 remote day per week; opportunity to earn 2 remote days per week after 90 days, based on performance. Key Skills Customer Service Client Support Troubleshooting Case Management CRM Systems Salesforce Written & Verbal Communication Problem Resolution Technical Support Relationship Management Multitasking Data Entry Microsoft Office Call Center Operations Payroll & Benefits Support Experience Level Entry‑Level to Intermediate Career Path This position offers strong growth opportunities for candidates interested in advancing into Client Success, Account Management, Payroll Support, HR Services, Operations, Project Coordination, or Technical Support roles. Job Type & Location This is a contract position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 16, 2026. Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Notices San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems