Lead Technician, Field

Lead Technician, Field

Come Build Your Career at Aecon! Aecon delivers some of the most complex and impactful infrastructure projects from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment. Safety Always is not only our #1 core value it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won't just build your career you'll help build what matters to enable future generations to thrive. At Aecon, you can count on: Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus today and always. Integrity. We lead by example, with humility and courage. Accountability. We're passionate about delivering on our commitments. Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully. We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation we call it Aecon Proud. At Aecon we: Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being. Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs. Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, and partnerships with Veteran groups, to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture. Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities. Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement values that come to life through the unique talents and collaborative spirit of every team member. If you're inspired to make a difference through future-building projects, join our best-in-class team.

Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future. Aecon Technical Solutions Inc. (ATSI) employs highly trained technicians to deliver telecommunications and technology infrastructure installations across residential, retail, commercial, institutional, and hospitality environments. ATSI is well-positioned to support clients with reliable, high-quality installation and service solutions tailored to evolving telecom needs. ATSI, a key business unit within Aecon Utilities, delivers large-scale telecommunications infrastructure programs, providing end-to-end installation, maintenance, sales, and customer-focused service solutions. Through reliable, high-quality execution across diverse technologies and markets, ATSI plays a critical role in keeping people and businesses connected while supporting the evolution of essential infrastructure.

Reporting to the Manager, Operations, we are seeking customer focused, multi-service, self-motivated Lead Technicians for the area of Fiber cable Installation and Repair. As a leader in providing telecommunications services, we specialize in providing installation, maintenance and emergency repair support to telecommunications companies from across the United States.

What You'll Do Here:

• Must be safety conscious and able to adhere to a highly focused safety culture
• Monitor, manage, and lead all field performance requirements to meet or exceed established Installation and Service benchmarks
• Participate in performance management reviews and provide necessary feedback to strengthen the team's performance
• Ensure all technicians comply with uniform and safety policies
• Support telecommunication installation activities (Vehicle Management / Inspections / Reporting)
• Present training courses to new employees or new process updates to the team
• Update training material and create new process training courses when needed
• Execute quality of work inspections and coach technicians on quality installations
• Serve as the primary liaison between Field Technicians, Operations Support, and end users, ensuring effective communication and seamless service delivery.
• Conduct field visits with technicians as required
• Complete all required documentation for Safety, Quality Assurance and Vehicle Maintenance purposes
• Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition
• Manage and track customer complaints and resolution

What You Bring to the Team:

• Excellent Customer Service skills, both internally and externally
• Must be technically inclined and have a desire to learn
• Demonstrated leadership skills
• Installation and repair experience in fiber cable installation and excavation
• Must be willing to travel as required and provide a clear driving record on an annual basis
• Successfully complete a criminal background check

This position requires working in varying heights and spaces in accordance with state and federal guidelines Evening and weekend work is required Ability and willingness to work long hours when required. Able to perform in a fast-paced environment. Office sitting for periods of time and utilizing the telephone and computer. On the Road sitting in vehicle driving and completing paperwork. Job Site periodically uses locate equipment (25 lbs) and 20 lbs transmitter. Capacity to lift and work with materials weighing up to 75 lbs Must be comfortable working at heights with ladders or bucket truck (training will be provided).

Pay and Benefits The expected pay range for this role is $26 - $30 per hour. Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role. Hourly Full-Time Permanent Roles (Must work at least 30 hours/week): Health Insurance Benefits (Dental/Medical/Vision) 401K (comprehensive match plan) Vacation - Paid Time Off Wellness Benefit Green Living Benefit Tuition Reimbursement (Eligibility may vary) Aecon fosters belonging within and across our organization. We consider all applicants for positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. We are committed to adhering to the objectives and requirements outlined in the Equal Employment Opportunity Commission (EEOC), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the EEOC and its applicable regulations. Appropriate accommodation under the EEOC will be provided upon request throughout the interview and hiring process. Aecon is committed to ensuring all job postings are compliant with all applicable laws. Any candidate who has a concern regarding the contents of this or any other job posting can email View email address on click.appcast.io.