VP, Service - South

VP, Service - South

Department: Machine Division (MAC)

Employment Type: Full Time

Location: San Antonio

Reporting To: Lee Wallace

Description

Job Summary: The VP Machine & Engine Service provides visionary and inspirational leadership, development of the organization’s human resources, management of capital resources, fulfillment of stakeholder needs, oversite of daily operations, and collaborative team building. Additionally, the VP, Machine & Engine Service will collaborate with all stakeholder groups, to practice on-going self-development initiatives as well as demonstrate and champion alignment with the Core Business Values in their daily work actions. As part of a group of organizational leaders, this executive shares in a spirit of collaboration to ensure the continued stability and growth.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Provides strategic direction, market analysis, business planning, and operational oversight to the management team; Defines key business drivers and metrics and provides necessary resources
• Provide oversight on operational performance, opportunities, financial issues and matters of strategic importance
• Analyzes and reviews metrics for the purpose of determining utilization, financial return, and overall performance
• Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Drives performance improvement across the organization by looking for opportunities and deficiencies
• Reviews and analyzes financial, operational, marketing, staffing, organizational structure and customer data, and strategy
• Maintained high levels of customer satisfaction as measured by various surveys and metrics
• Establishes expectations, processes, and metrics for employee behavior and actions that influence customer satisfaction
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Expertise in technical aptitude and understanding of machine and engine service
• Demonstrated skills of business accounting principles, budget preparation, and strong business acumen
• Proven ability to lead and implement key strategic projects that have significantly improved the profit and growth trajectory of a business
• Genuinely interested in exponentially growing the Company’s business and transforming its operations for successful longevity
• Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets
• Excellent oral and written communication skills
• Strong interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence and persuade
• Exceptional organizational, time management, and multi-tasking skills
• Advanced Microsoft Office skills to include Excel, Word, and PowerPoint
• Demonstrated ability to work with all levels of personnel within the organization and customer operations
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
• Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• Bachelor’s degree in Business Management, Administration, or Construction Management, or related field preferred
• 10 or more years of directly related business and/or operational management experience leading diverse teams
• At minimum, five years of previous management experience required

Supervisory Responsibilities:

This position directs and manages the employees within assigned business unit. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 50% travel, to include overnight stays
• Valid driver’s license

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Frequently moves materials or equipment weighing up to 30 pounds.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladder
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Safety training required; PPE required outside of office/parking lot area

Work Environment:

• This job is generally performed in a professional office environment
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
• On occasion time spent in confined spaces and high places
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.