Clinic Supervisor

Lakeland, FL 33812, USA Description Position Summary: The Clinic Supervisor is responsible for the day‑to‑day operations and staffing of the Front Desk to ensure a smooth patient flow and excellent customer service. They are charged with providing leadership and guidance to staff to facilitate quality patient care and satisfaction. They are responsible for preparing and reporting of department statistics and developing and implementing policies and procedures. Qualifications High School Diploma, A.S. or A.A. degree. Minimum of 2 years of Supervisory experience in medical practice. Responsibilities Oversee the operations of the Front Desk and clinic zones. Maintain schedules for all assigned Front Desk staff to ensure appropriate coverage. Receive employee call‑outs and reassign staff as needed to cover clinics. Coordinate coverage from/for other locations as needed. Review additional clinic requests to ensure adequate staffing is available. Monitor zone/office waiting room flow management. Demonstrate sound interpersonal skill, organizational abilities and proper interaction with staff members, health‑care providers and family members. Assist Clinic Manager with Front Desk employee evaluations and disciplinary actions. Train and ensure staff are adhering to all new/revised standard operating procedures and policies and procedures. Help handle patient complaints and ensure the Quality Assurance Department is notified, as necessary. Manage all Never Turn Patient’s Away cases and report any unresolved cases to the appropriate Director for approval. Verify and approve daily batches. Ensure bank deposits are made daily (satellite locations only). Meet with Medical Assistant Clinic Leads monthly to review the Clinic Lead Checklist and ensure they are always maintaining proper stock of medical supplies and performing audits on expiration dates, AED, oxygen and eye wash stations, and medications. Ensure cash box and petty cash is secured and accurate. Manage departmental and employee issues as needed. Conduct bi‑weekly meetings with the Front Desk Lead, to include agenda and minutes turned in to Clinic Manager. Ensure office cleanliness by random audits for compliance. Establish and enforce OSHA/HIPAA compliance. Help cover Urgent Care Nights and Saturday (Brandon and South Tampa only). Act as Dispensary Tech as required and/or needed. Help with the Clinical in‑box. Serve as a member of the Emergency Medical Response and Violence Response Teams (satellite locations only). Act as a clinical coordinator between staff, physicians and administration. Assist Manager with new employee interviews. Approve employee’s timesheets in the payroll system. Oversee the Front Desk Training Program Trainers and maintain all training materials (Telecom only). Order and maintain stock of all office supplies. Order and maintain stock of all cleaning supplies (satellite locations only). Be available for Front Desk staff questions and call‑out for weekend clinics. Ensure Front Desk Representatives collect appropriate co‑pays, balances, and all other monies due from patients. Ensure the office location is always clean and acceptable. Act as Front Desk Representative as required and/or needed. Perform all other duties as assigned. Benefits Full‑time opportunities available, with room for career growth and advancement. Excellent job security and stability, to promote an optimal work‑life balance. Be part of this dynamic and growing high‑level Patient Care team. Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Floridaortho