Field Service Technician

Field Service TechnicianNew York City & Northern New Jersey10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom.As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!We are looking for a skilled and self-motivated Field Service Technician to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of electro-mechanical systems and networked equipment at customer sites. You'll serve as the face of our company in the field, combining strong technical acumen with excellent customer communication skills to deliver reliable, high-quality service.This is a field-based role covering NYC and Northern New Jersey, with occasional travel to other states as needed. You'll work from home and travel regularly to customer sites, such as salons, retail stores, and hotels, throughout the territory.What You'll DoPerform on-site installation, commissioning, preventive maintenance, and repair of electro-mechanical and networked systems at customer locations in salons, stores and hotelsDecommission failed units and return them to headquarters for further investigationDiagnose and resolve hardware, software, electrical, and network-related issues using systematic troubleshooting methodologiesInterpret technical documentation, schematics, and wiring diagrams to identify root causes and implement solutionsMaintain accurate service records, work orders, and documentation in the field management systemConfigure, test, and validate network connectivity including LAN/WAN, switches, routers, and communication protocolsCommunicate clearly with customers to explain technical issues, repair status, and recommended corrective actionsCoordinate with remote engineering and support teams to escalate complex issues when neededAssemble consumable components and deliver to in-field locations on a regular basisManage parts inventory, tools, and test equipment assigned to your territoryAdhere to all safety protocols, company policies, and customer site requirementsProvide timely feedback on recurring failure trends and improvement opportunitiesWhat You HaveEducationAssociate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Electrical Engineering Technology, Mechatronics, or a related technical fieldExperience1–4 years of hands-on experience in a field service, technical support, or systems maintenance role, or a recent degree with relevant internship, co-op, lab, or capstone project experience working with electro-mechanical systemsDemonstrated experience troubleshooting electro-mechanical systems (motors, actuators, sensors, Raspberry Pi, Arduino, or similar)Experience using Linux or Raspberry Pis (navigation, reading logs, ssh/remote access)Working knowledge of networking fundamentals, including TCP/IP, VLANs, DNS/DHCP, and basic switch/router configurationExperience reading and interpreting electrical schematics, mechanical drawings, and technical manualsSkills & CompetenciesStrong analytical and problem-solving skills with a systematic approach to fault isolationProficiency with standard diagnostic tools (multimeters, oscilloscopes, network analyzers)Ability to work independently and manage a field schedule with minimal supervisionComfortable working in varied environments, including industrial facilities, commercial buildings, or customer warehousesClear written and verbal communication skills; able to document findings and explain technical concepts to non-technical stakeholdersValid driver's license with a clean driving record; willingness to travel within assigned territory (up to 75% travel)On occasion travel to HQ or other out of state locations for meetings, training, or to support other geographies (up to 10%)At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.Salary Range$65,000 - $80,000 USDWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Thank you for considering 10Beauty!