Customer Service Manager

Job Description

Job Description

CUSTOMER SERVICE MANAGER

Build & Lead a High-Performing Team

South Jersey | $80,000–$95,000 | Leadership Opportunity

HELP BUILD THE NEXT CHAPTER OF OUR SUCCESS STORY

We are a financially strong, family-owned custom manufacturer located in South Jersey with an outstanding reputation for designing and manufacturing highly customized solutions for customers throughout North America.

For decades, we've built our reputation by delivering exceptional quality, cultivating long-term customer relationships, and investing in great people. As we continue our next phase of growth, we're searching for an exceptional Customer Success Manager who wants to play a meaningful role in shaping the future of our organization.

This is more than a management position. It's an opportunity to build a best-in-class customer experience, develop an outstanding team, improve business processes, and become an influential member of our leadership team.

If you're looking for an opportunity where your ideas matter, your leadership is valued, and your contributions have a direct impact on a growing company, we'd like to meet you.

WHY THIS ROLE MATTERS

Our Customer Success Manager serves as the bridge between our customers and our organization working closely with Manufacturing, Engineering, Finance, and Sales to ensure every customer interaction reflects the professionalism, quality, and responsiveness that define our company.

Within your first year, you'll have the opportunity to build a stronger customer success organization, develop your team, implement improved processes, and help elevate the customer experience as our company continues to grow.

WHAT SUCCESS LOOKS LIKE

·         Develop and mentor a high-performing Customer Success team.

·         Create efficient workflows, Standard Operating Procedures, and continuous improvement initiatives.

·         Partner with Manufacturing, Engineering, Finance, and Sales to ensure exceptional execution and communication.

·         Resolve complex customer situations with professionalism, urgency, and sound judgment.

·         Foster a culture of accountability, collaboration, responsiveness, and continuous improvement.

·         Help create customer experiences that strengthen long-term relationships and drive future growth.

WHO WE'RE LOOKING FOR

We're looking for a leader who is passionate about developing people, improving processes, and creating a culture where teamwork, accountability, and exceptional customer experiences go hand in hand.

·         Three or more years of leadership experience in Customer Success, Customer Service, Account Management, or a related field.

·         Outstanding communication, organizational, and problem-solving skills.

·         A collaborative leadership style with a passion for coaching, mentoring, and continuous improvement.

·         Manufacturing experience is helpful but not required.

WHY YOU'LL WANT TO JOIN US

·         Competitive salary: $80,000–$95,000 based on experience

·         Performance bonus opportunity

·         401(k) retirement plan

·         Medical, dental, and vision insurance

·         Paid vacation and holidays

·         Long-term career advancement opportunities

·         The stability of a financially strong, family-owned company with ambitious growth plans

WHY YOU'LL LOVE IT HERE

This is an opportunity to join a company where decisions are made quickly, ideas are valued, bureaucracy is minimal, and individual contributions have a direct impact on the future of the business.

The person who succeeds in this role won't simply manage a department.  They will help shape the future of our company.
We are looking for someone who wants to build a career. If you are energized by leading people, improving how work gets done, and making a meaningful impact in a growing organization, then we would like to talk to you.

Join us as we continue building something special.

\nCompany Description

Manufacturing Company

Company Description

Manufacturing Company