Legal Operations Specialist

Job Description The Legal Operations Specialist supports the Office of General Counsel (OGC) by administering department programs, technology platforms, data analytics and reporting, outside counsel and vendor management processes, and other department initiatives. Working closely with OGC staff, business partners, and outside counsel, this position helps improve operational efficiency, supports data-driven decision making, enhances service delivery, and supports the successful execution of departmental objectives. Summary The Legal Operations Specialist supports the Office of General Counsel (OGC) by administering department programs, technology platforms, data analytics and reporting, outside counsel and vendor management processes, and other department initiatives. Working closely with OGC staff, business partners, and outside counsel, this position helps improve operational efficiency, supports data-driven decision making, enhances service delivery, and supports the successful execution of departmental objectives. Essential Accountabilities Supports implementation and continuous improvement of OGC processes and workflows by tracking workload capacity, matter volumes, workflow trends, and operational metrics. Identifies opportunities to improve departmental efficiency and consistency. Assists with execution of departmental initiatives and operational goals established by OGC leadership. Serves as administrator and support resource for OGC technology platforms, including user access, system configuration, data governance, testing, upgrades, and ongoing platform support. Develops and maintains desk level procedures, user resources, and training materials, and provides end-user support for OGC systems and processes. Coordinates technology implementations, projects, and departmental initiatives, including project planning, documentation, status tracking, and issue management. Supports OGC leadership in evaluating emerging technologies, automation opportunities, and change management activities related to new systems and process improvements. Assists OGC leadership in evaluating emerging technologies and automation opportunities. Develops, maintains, and distributes dashboards, scorecards, trend analyses, and operational reports to support various departmental operational reporting needs. Collects, validates, analyzes, and interprets legal operations data to identify trends, risks, and opportunities. Supports outside counsel and OGC vendor management activities, including onboarding, security assessments, maintenance of vendor records, administration of billing processes, monitoring compliance with outside counsel guidelines, and coordination of issue resolution with outside counsel and OGC vendors. Reviews and tracks outside counsel invoices, individual matter budgets, outside counsel spending, and performance metrics; maintains spend reporting and budget tracking tools; and assists with reporting and analysis to support effective vendor and outside counsel management. Maintains departmental records and reporting repositories, and supports compliance with corporate policies, privacy requirements, records retention standards, and department procedures. Assists with audits, assessments, and information requests related to legal operations activities while maintaining the confidentiality of sensitive legal, financial, and business information. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management. Minimum Qualifications Five (5) or more years of experience supporting legal operations, legal administration, law firm operations, corporate legal departments, business operations, project coordination, finance, or related functions or equivalent combination of education, training, certification and experience. Experience with legal and procurement technology platforms, including matter management and e-billing, contract management, AI-enabled technologies or similar applications. Preferred experience in Brightflag, LogicGate Risk Cloud, or Workday Strategic Sourcing. Demonstrated experience in data analysis, reporting, project coordination, and process administration, including development of dashboards, analytical presentations, and business intelligence solutions using tools such as Power BI to support operational effectiveness, performance measurement, and continuous improvement efforts. Licensed notary public (preferred); or willingness to become a notary after hire. Strong written and oral communication skills with the ability to develop and maintain effective business partner relationships. Competent in handling multiple tasks in a changing environment with attention to detail and ability to perform duties independently. Proficiency in Microsoft 365 suite tools. Physical Requirements Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer. Ability to travel across the Health Plan service region for meeting and/or off-site investigations as needed. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Compensation Range(s) Minimum: $29.60/hr - Maximum: $47.32/hr (N9 Pay Grade) The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr