Senior Mail Services Associate

Reports To: AVP, Claims

Department: Administration

Location/Schedule: Onsite, Minnetonka MN

Classification: Full-Time /Non-Exempt

Who We Are:

Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart.

Position Overview:

The Senior Mail Services Associate is responsible for timely and accurate mail processing, document imaging and indexing consistent with compliance and performance standards, support and service customer requests to ensure the highest customer service standards.

Essential Job Functions:

• Open and prepare mail for scanning and imaging
• Index incoming and returned mail from scanned batches, fax, and email
• Process returned mail for Underwriting and Accounting teams
• Process high-volume document mailings
• Operate printing, scanning, folder-inserter, and postage equipment
• Prepare Certified and Registered mail
• Upload experience modifications, merits, and certificates for indexing
• Provide testing support for system changes
• Oversee all mailroom operations in manager’s absence
• Ensure compliance with policy mail standards and performance requirements
• Collate commission checks and statements
• Troubleshoot and resolve production equipment issues
• Receive deliveries from vendors

Qualifications:

• High School Diploma/GED required
• Experience with operating printing, scanning, folding, mailing machines preferred
• Ability to multitask
• Strong time management skills
• Excellent attention to detail, organization, and efficiency
• Work independently and collaboratively
• Exercise sound judgement and maintain confidentiality

Physical Demands:

• Stand for extended periods of time
• Manual dexterity to stuff and seal envelopes at high volumes
• Lift up to 50 pounds

ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.