General Manager - Bogeys Golf Suites/Argo Press/The Wash Room

Job Description

Job Description

General Manager – Bogeys Golf Suites/Argo Press/The Wash Room

Location: Pensacola, Florida
Employment Type: Full-time, salaried
Compensation: $70,000 annually, plus performance-bonus potential
Reports To: Location Ownership

About the Opportunity

A distinctive Pensacola entertainment and hospitality destination combining an indoor golf driving range, bar, arcade, and laundromat is seeking a hands-on General Manager who can take full ownership of the location’s performance. This position is responsible for revenue growth, daily operations, team leadership, marketing, cost control, guest experience, special events, and the continued development of every part of the business.

This is an excellent opportunity for an entrepreneurial hospitality leader who enjoys building teams, creating memorable customer experiences, and turning new ideas into measurable results. We work hard, support one another, and believe a strong culture is the foundation of a successful business.

What You’ll Own

Business and Revenue Leadership

·       Take overall responsibility for the location’s revenue, profitability, operating performance, and guest experience.

·       Develop and execute plans to grow revenue across indoor golf, food and beverage, arcade operations, events, promotions, memberships, leagues, and laundromat services.

·       Establish annual and monthly operating goals, budgets, forecasts, and key performance indicators.

·       Review sales, labor, operating costs, inventory, and customer trends, and take timely corrective action when results fall short of plan.

·       Provide regular performance reports and recommendations to ownership.

Team and Culture

·       Recruit, hire, onboard, train, schedule, coach, and retain a high-performing team.

·       Direct the work of supervisors, bartenders, guest-service employees, maintenance personnel, and other team members.

·       Set clear expectations and hold employees accountable for service, sales, cleanliness, safety, and operating standards.

·       Make or meaningfully recommend decisions concerning hiring, promotion, scheduling, discipline, compensation, and termination.

·       Build an inclusive, positive, respectful, and results-oriented workplace culture.

·       Ensure managers and employees receive appropriate training in customer service, safety, responsible alcohol service, equipment operation, and company procedures.

Marketing, Promotions, and Events

·       Develop and manage the location’s marketing calendar and local promotional strategy.

·       Build partnerships with businesses, golf organizations, community groups, hotels, schools, leagues, and event planners.

·       Create and promote golf leagues, tournaments, watch parties, corporate outings, private events, themed nights, holiday programs, and other traffic-building activities.

·       Oversee social media, email marketing, community outreach, in-location promotions, and reputation management.

·       Measure promotional results and adjust programs based on customer response and financial performance.

Arcade and Ancillary Revenue

·       Develop strategies to increase arcade participation, repeat play, per-guest spending, and prize redemption engagement.

·       Monitor game performance, pricing, placement, maintenance, downtime, and return on investment.

·       Identify opportunities for packages and cross-promotions connecting golf, food and beverage, arcade play, events, and laundry services.

·       Evaluate new games, attractions, memberships, and other revenue-generating concepts.

Operations and Cost Control

·       Oversee daily opening, closing, cash-handling, purchasing, inventory, scheduling, maintenance, security, and facility procedures.

·       Manage labor, beverage, food, supply, utility, repair, marketing, and other controllable costs.

·       Maintain appropriate inventory levels and reduce waste, loss, theft, and unnecessary spending.

·       Ensure golf technology, arcade games, laundry equipment, point-of-sale systems, and facility assets remain clean, operational, and properly maintained.

·       Coordinate repairs, vendors, inspections, and preventive-maintenance programs.

·       Maintain complete and accurate operating, personnel, financial, and compliance records.

Customer Experience

·       Create a welcoming, fun, clean, safe, and consistently professional environment.

·       Establish service standards and ensure the team resolves customer concerns promptly and fairly.

·       Engage with guests, gather feedback, monitor reviews, and identify opportunities to improve the experience.

·       Develop programs that encourage repeat visits, memberships, referrals, and long-term customer loyalty.

Safety and Compliance

·       Operate the location in accordance with applicable federal, Florida, and local laws and regulations.

·       Maintain compliance with alcoholic-beverage, food-service, sanitation, occupancy, employment, accessibility, safety, and recordkeeping requirements.

·       Promote responsible alcohol service and ensure employees follow all age-verification and service procedures.

·       Promptly document and address accidents, injuries, security concerns, equipment problems, and other operational incidents.

·       Complete other duties reasonably related to managing and growing the location.

What We’re Looking For

Required Qualifications

·       Demonstrated management experience in hospitality, entertainment, food and beverage, retail, recreation, or a similarly customer-focused business.

·       Experience managing revenue, budgets, labor, inventory, operating expenses, and business performance.

·       Experience directly supervising employees and participating in hiring, training, performance management, and disciplinary decisions.

·       Strong leadership, communication, organization, problem-solving, and customer-service skills.

·       Ability to interpret operating reports and use financial and customer data to make decisions.

·       Ability to manage multiple business functions in a fast-paced environment.

·       Working knowledge of point-of-sale systems, scheduling tools, spreadsheets, email, and common business software.

·       Availability to work a schedule driven by business needs, including evenings, weekends, holidays, special events, and occasional emergency coverage.

·       Ability to satisfy all lawful requirements associated with overseeing alcoholic-beverage and food-service operations.

Preferred Qualifications

·       Three or more years of general-management or senior operating-management experience.

·       Experience with entertainment venues, bars, restaurants, golf facilities, arcades, family-entertainment centers, or multi-revenue-unit businesses.

·       Experience planning and selling private events, leagues, tournaments, or corporate outings.

·       Local marketing, social-media, partnership-development, or community-outreach experience.

·       An interest in golf is helpful, but expert playing ability is not required.

Compensation and Benefits

·       Base salary of $70,000 per year .

·       Eligibility for a performance-based bonus under the terms of the company’s applicable bonus plan.

·       Paid time off in accordance with company policy and applicable eligibility requirements.

·       A supportive, energetic workplace where strong ideas, initiative, accountability, and great customer experiences are valued.

Essential Functions and Reasonable Accommodation

The essential functions of this position include managing the location and its employees; communicating effectively with team members, customers, vendors, and ownership; using business and point-of-sale systems; reviewing operating and financial information; responding to customer and operational issues; and regularly moving throughout the venue to observe and support operations.

Qualified applicants and employees must be able to perform the essential functions of the position, with or without reasonable accommodation. Ownership will provide reasonable accommodations as required by applicable law, including accommodations related to disability and known limitations associated with pregnancy, childbirth, or related medical conditions.

Equal Employment Opportunity

The company is an equal opportunity employer. Employment decisions are made based on legitimate business needs, job requirements, qualifications, and merit. The company does not discriminate against any applicant or employee because of race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, Florida, or local law.

Employment Eligibility and Other Conditions

The successful candidate must provide documentation establishing identity and authorization to work in the United States, as required by federal law. Employment eligibility may also be verified through E-Verify in accordance with Florida law. The company will not request or require any particular document where the law permits an employee to choose among acceptable documents.

Any offer of employment may be conditioned upon satisfactory completion of job-related reference checks, background screening, or other lawful pre-employment requirements. Any such screening will be administered consistently and in accordance with applicable law.

Employment Scope

This posting describes the position’s general duties and qualifications and is not intended to contain every possible responsibility. Duties may be modified based on reasonable business needs, consistent with applicable law.