Construction Defect Technical Claims Specialist

FrankCrum is a Top Workplace! Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single‑state insurance carrier to an entity licensed in 45 states and continues to expand. The firm remains committed to doing the right things for the right reasons. Role Overview The Construction Defect Technical Claims Specialist will adjust the most complex construction defect claims in the company’s inventory, helping the organization establish cost‑effective strategies for handling this claim type. Responsibilities Investigate, evaluate, and bring a portfolio of complex construction defect claims to timely resolution, many of which are litigated and involve large projects, while adhering to established claim‑handling standards and applicable state regulations. Handle complex coverage issues related to sub‑contractors, additional insured tenders, General Contractor and developer coverage, Florida Chapter 558 process, and issuance of reservation of rights and denial of coverage letters. Understand and interpret construction contracts, applying risk transfer when appropriate. Negotiate time on risk and the duty to defend and indemnify with liable insurers when appropriate. Manage litigation proactively and work with defense counsel and insureds to reach optimal outcomes. Utilize resolution techniques such as high‑low agreements, settlement proposals, and offers of judgment to obtain optimal outcomes. Respond timely to time‑limit demands, consumer complaints, and Department of Insurance Complaints, including Civil Remedy Notices often filed in construction defect claims. Review and analyze damage reports prepared by contractors, engineers, and appraisers to assess property damage and construction‑defect damages. Serve as an alternative dispute resolution negotiator in mediations and assist in early resolution efforts when appropriate. Apply reserving principles and maintain appropriate reserves on all assigned claim files. Prepare reports detailing claim status, payments, and reserves. Maintain an accurate claim diary and document the file throughout the adjustment process. Assist, train, and mentor less‑skilled team members in collaboration with management. Help managers identify trends and opportunities for process improvement to enhance overall outcomes. Collaborate with underwriting and other departments on projects or as needed. Qualifications Bachelor’s degree in a related field or equivalent experience; Juris Doctor preferred. Ten (10) years of construction defect claims adjusting experience with exposure to a minimum of $100,000 in claim size. Proper adjuster licenses in Florida and other states, with the ability to obtain additional licenses as required. In‑depth knowledge of construction defect claim handling, applicable insurance policies, claims systems, and regulations in 48 states. Benefits Health insurance: zero dollar paycheck cost for employee coverage and low cost for family plans. Dental and vision insurance. Short‑term and long‑term disability and term life insurance at no cost. Supplemental insurance plans such as accidental, critical illness, hospital indemnity, legal services, and pet insurance. 401(k) plan with 100% match on the first 4% contributed; immediate vesting of employer match. Flexible Spending Accounts for medical and dependent‑care reimbursement. Health Savings Account funded by FrankCrum. Paid time off and holiday pay. Education benefit program at IRS maximum allowance. PTO cash‑out option. Employee and client referral bonus programs. Disaster relief fund for employees. Pay Range: $105,000 – $125,000 annually. FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression, sexual orientation, marital status, military service, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. #J-18808-Ljbffr