Sr. Construction Defect Claims Representative

Sr. Construction Defect Claims Representative

We are eager to announce a Sr. Construction Defect Claims Representative position filled with many exciting opportunities! This job contributes to the mission of FrankCrum by adjusting the most complex construction defect claims in the company's inventory and assisting in establishing the best and most cost-effective strategy for handling this claim type.

1. Investigates, evaluates and brings to timely resolution an inventory of the most complex construction defect claims in the company's inventory of which most are litigated and may involve large projects in accordance with established claim handling standards and applicable state regulations and laws.
2. Understands construction defect coverage issues and handles complex coverage issues related to sub-contractors, additional insured tenders by General Contractors and developers, Florida Chapter 558 process and issuing reservation of rights letters and denial of coverage letters
3. Understands and interprets construction contracts and applies risk transfer when appropriate.
4. Negotiates time on risk and the duty to defend and indemnify with liable insurers when appropriate.
5. Manages litigation proactively and works well with defense counsel and insureds to reach optimal outcomes.
6. Demonstrates a strong knowledge and utilization of resolution techniques such as high low agreements, proposals for settlement, offers of judgement to obtain optimal outcomes.
7. Demonstrates an understanding of how to evaluate and respond timely to time limit demands, consumer complaints and Department of Insurance Complaints including Civil Remedy Notices often filed in construction defect claims.
8. Demonstrates a strong knowledge of residential and commercial building construction, repair processes, and knows how to review and analyze the accuracy of damage reports prepared by contractors, engineers, and appraisers in order to assess property damage and construction defects damages.
9. Demonstrates strong negotiations skills in alternative dispute resolution forums such as mediations and assists in finding early resolutions in order to obtain optimal outcomes when appropriate.
10. Demonstrates an understanding of reserving requirements and philosophies and is able to maintain appropriate reserves on all assigned claim files.
11. Prepares reports detailing claim status, payments and reserves.
12. Engages in timely and effective communication with the appropriate parties and documents the claim file throughout the claim adjustment process which includes maintaining timely diaries on each claim.
13. Effectively assists, trains and mentor's lessor skilled team members in conjunction with management.
14. Assists managers with identifying trends and opportunities for improvement in processes and procedures and claim resolution to improve overall outcomes.
15. Collaborates with other departments such underwriting on projects or as needed or performs other duties as assigned.

Keys to success in this position include knowledge of construction defect claims handling and of applicable insurance policies claims systems and claims handling regulations, procedures, and laws in 48 states. Bachelor's degree in a related field or equivalent experience needed, Juris Doctorate a plus. Ten (10) years of construction defect claims adjusting experience with exposure to a minimum of $100,000. Must hold a proper adjuster licenses in Florida and/or Texas and other states with the ability to obtain additional licenses as needed.