Crisis Services Coordinator

Crisis Services Coordinator

Date Posted: Jun 16, 2026

Requisition ID: 478910

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA):

The Division of Mental Health and Addiction within the Family and Social Services Administration (FSSA) sets care standards for the provision of mental health and addiction services to Hoosiers. DMHA is committed to ensuring that clients have access to quality services that promote individual, family and community resiliency and recovery.

The division also certifies all community mental health centers and addiction treatment services providers. DMHA operates six psychiatric hospitals (NeuroDiagnostic Institute, Evansville Psychiatric Children’s Center, Evansville State Hospital, Logansport State Hospital, Madison State Hospital and Richmond State Hospital). DMHA provides funding support for mental health and addiction services to target populations with financial need and administers federal funds earmarked for substance abuse prevention projects.

Role Overview :

• The Crisis Services Coordinator supports the Crisis Services Team in overseeing and administering 988 operations, Mobile Crisis grant initiatives, and Crisis Receiving and Stabilization Services. As federal grants, state appropriations, statutory requirements, and 988‑related funding continue to expand, this role helps manage the growing number of projects and sub‑recipients.

• Key responsibilities include supporting the contracting process, preparing, and organizing related documentation, collecting, and reporting program data, coordinating and facilitating meetings among partner agencies and vendors, and managing documents within the online billing system. Minimal travel may be required.

• The ideal candidate will have at least an associate degree in a human‑services related field and one year of relevant experience; a bachelor’s degree is preferred. Training or experience in psychology, addiction, public health, or political science is beneficial, as is an understanding of community behavioral health crisis needs.

Salary Statement :

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience.

A Day in the Life:

The essential functions of this role are as follows:

• Establish program objectives, KPIs, and actions to achieve them.

• Develop, update, and monitor all policies and procedures related to the program area.

• Interpret and explain policies, rules, regulations, or laws to leadership or customers.

• Implement corrective action plans to solve program problems.

• Analyze, prepare, and disseminate monthly and annual program reports.

• Review budget and make budgetary recommendations to improve the program area finances.

• Ensure program requirements meet federal and state policies and grants compliance.

• Assist in the development and train employees or agency consultants on program requirements and usage.

• Coordinator and deliver communication plans and communications.

• Serve as a liaison between agency and other state and federal agencies.

• Serve on management committees or other governing boards.

• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.

• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Specialized knowledge in program subject matter obtained through experience and/or education.

• Specialized knowledge of program area including pertinent rules and regulations.

• Extensive knowledge of all source materials and references including federal and state laws governing the programs.

• Ability to develop and implement new principles and policies and discern any far-reaching implications.

• Ability to communicate orally and in writing.

• The ability to apply general rules to specific problems to produce answers that make sense.

• Ability to work effectively with a wide variety of stakeholders.

• Working knowledge of accounting and budget principles.

• Ability to delegate work, set clear direction, and manage workflow.

• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.

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