Customer Service Coordinator II

Customer Service Coordinator II

Location: Keene, NH - 100% Onsite Duration: 05+ Months

Job Description: Looking for an extremely detail oriented Sales Coordinator. Success in role requires ability to overcome business systems complexity leading to a fairly lengthy training period; patience is a must and desire to learn and grow with the business.

Day to Day Responsibilities:

• Responsible for error free execution of quotes, orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools.
• Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participate in training, testing, and project related activities as identified.
• Represent Client to the customer in a highly effective, professional manner.

Travel Requirements: None

Hours of work/work schedule/flex-time: 40 hours Requires some flexibily/overtime when required based on load.

Required Education: Bachelor in BA or similar.

Preferred:

• Customer Service experience or Sales experience in a manufacturing environment.

Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.

Required Skills:

• Self motivated performer with broad skills for potential internal career growth.
• Represent Client in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver, detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Proficiency with Microsoft Tools; Outlook, Excel, Word.
• Excellent typing and keyboarding skills.
• Comfort with multiple complex business systems.

Desired Skills:

• Basic understanding of Aerospace & Defense Industry.
• Some experience working in a MRP focused manufacturing business.
• Experience functioning in a diverse, fast paced environment.

Soft Skills (Communication/Team/Leadership):

• Strong/effective interpersonal skills.
• Team oriented.
• Desire to deliver outstanding customer experience.