Security Officer

Title: Security Officer Requisition ID#: 4541 Location: Emporia, VA, 23847 Property: Rosie’s Gaming Emporium – Emporia Pay Range: $17.00 Company: Colonial Downs Group (CDG) – owned and operated by Churchill Downs Incorporated. Job Summary Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Maintains a high level of professionalism, customer service, and integrity while representing the Company in all interactions with guests. Essential Duties and Responsibilities Provide a high level of guest service to guests, team members, and vendors. Ensure the safety of all guests and team members of the property. Record investigations and incident reports in a timely manner. Assist with the transfer of money throughout the property. Patrol the property during shift to ensure safety. Maintain that property rules, policies and regulations set by the Company and the Virginia Racing Commission are followed. Stand posts in various locations for extended times as assigned. Control and diffuse potential problems and assist team members and guests in emergencies. Control access to the property and restricted areas. Respond to calls for assistance immediately. Maintain radio contact with base during assigned shift. Check identification for gaming floor admittance, greeting guests and vendors positively and professionally. Maintain crowd control, ensuring a friendly environment and defusing guest incidents. Compose written reports; observe, handle, and report procedural violations and illegal activity. Report to supervisor or manager on day‑to‑day activities. Attend periodic meetings and training sessions. Perform other duties as assigned. Required Skills and Abilities Must be 18 years of age or older. Successful completion of training programs as required by jurisdiction and property. Ability to communicate and comprehend information and ideas in spoken and written English. Ability to accept, prioritize, and follow through on work direction. Ability to function well in a fast‑paced and at times stressful environment. Ability to remain calm, utilizing rational thinking and decision‑making by employing conflict‑resolution. Ability to work with both guests and fellow team members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service. Ability to work nights, weekends, and holidays. Education and Experience Minimum of one year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered. Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu‑driven programs. Must obtain a valid racing license, where applicable. May be required to hold a valid driver’s license with a minimum of three years’ driving experience. Physical Requirements and Working Conditions Require frequent sitting or standing for extended periods; walking, using hands for various tasks, reaching, climbing or balancing; stooping, kneeling, crouching, or crawling; and talking or hearing. May be required to lift, push, and pull up to 25 lbs. Noise level in the work environment is usually moderate to loud. Work in an environment with flashing lights. Work throughout assigned areas, including a smoking area, actively observing players and machine functioning. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr Roseshire Gaming Parlor