Front Desk Staff
Collared Martin Hospitality
We are opening a new hotel - Oyster Estate - August 2026 in Greenport NY - and are looking for great Front Desk talent to join our team, with potential future growth across our expanding hotel and restaurant portfolio. ROLE The Front Desk Agent, or House Ambassador, is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical role in executing the seamlessly hospitable guest experience.
PRIMARY RESPONSIBILITIES
Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests. Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs. Facilitate making reservations and room changes. Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B. Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner. Inspect clean rooms in preparation for guest arrival (if applicable). Prepare and deliver VIP amenities. Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.QUALIFICATIONS
Enjoys working on a team, hard working, experience in multi-tasking and is detail oriented. Knowledge of the local area: things to do and places to go, and has enthusiasm to acquire that knowledge. Is warm, hospitable and enjoys speaking with guests. Genuine desire to be helpful: able to jump in and assist other departments when necessary. Works cooperatively with others in all situations. Works well in a team environment, as well as alone Clear understanding of the English language (verbal and written). Ability to lift up to 40 lbs and stand, up to 8 hours per shift. Experience in guest or customer service (preferred). Flexible in schedule and willing to meet the demands of a complex operation. #J-18808-Ljbffr Collared Martin HospitalityVacancy posted 2 days ago
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