Client Service Representative

Job TitleCustomer Service Functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam roomsScheduling and confirming appointmentsPlacing outbound calls for follow-ups and reaching out to prospective clientsPresenting and explaining fees, including processing paymentsRecommending, selecting, and obtaining products and services, including prescriptionsAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)Managing medical records, charts, reports and correspondenceQualifications: At least one year of proven past experience helping customersHigh School Diploma/GED or equivalentExcellent listening and communication skillsCompassion for pets and people—as well as awareness and understanding of others' reactionsProven decision-making skills to choose the most appropriate course of actionThe ability to integrate new information into problem-solvingProficiency in Microsoft OfficeWillingness to work non-traditional hours, including nights, weekends and holidaysThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com