Service Desk Specialist II

Service Desk SpecialistBowman and Brooke LLP is a national product liability boutique law firm with more than 200 lawyers in 17 offices known for defending household name manufacturers of motor vehicles, medical devices, pharmaceuticals and consumer products in high exposure, technically intricate lawsuits and mass torts throughout all 50 states. We have surpassed our 1,000th trial milestone, affirming our rank as one of the foremost product liability trial firms in the country.At Bowman and Brooke, we know it takes each and every team member to deliver best in class service. That's where you come in! We are actively searching for a Service Desk Specialist with 3-5 years of experience to join our team in Troy, Michigan.Position Responsibilities Include:Resolve user issues with our software suite (Windows 11, M365 Office Suite, Adobe Acrobat, Microsoft Teams, iManage Work, and other legal software)Direct support for all hardware devices (desktops/laptops, tablets, smartphones, printers, VoIP phones, and audio/visual equipment)Resolve firmwide user issues via remote access support and local desk-side serviceTroubleshoot basic local network issues under direction of IT Infrastructure TeamServe as subject matter expert for at least one application or processPerform general technical support tasks and other projects/duties as assignedIn-office audio/visual support for meetings utilizing Microsoft Teams Room systemsOversight for at least one additional office location, to include regular onsite visitsSupport trials across the country, working onsite at trial locations as neededMaintain the security/privacy of Firm data and assets