Systems Operations Associate- Military Spouse Homefront Heroes Hiring Program (HHH)

About this role:

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

Wells Fargo is seeking a Systems Operation Associate in Technology. Learn more about our career areas and lines of business at wellsfargojobs.com

The Systems Operation Associate will be responsible for providing technical support and troubleshooting assistance for Windows-based desktop and laptop systems. This role supports both remote and onsite users, ensuring timely resolution of hardware, software, networking, and device management issues. The primary focus of this position will be support of the front line CBLO contact center line of Business.

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel.

In this role, you will:

• Provide Tier 1 and Tier 2 desktop support for Windows 10 and Windows 11 devices.

• Utilize Microsoft Intune to manage, deploy, troubleshoot, and support endpoint devices.

• Diagnose and resolve hardware, software, operating system, and application issues.

• Provide remote troubleshooting support using approved remote assistance tools and techniques.

• Support device provisioning, configuration, software installations, and system upgrades.

Troubleshoot basic networking issues including:

• TCP/IP connectivity

• DNS resolution

• DHCP issues

• VPN connectivity

• Wireless and wired network connections

• Support Microsoft 365 applications, including Outlook, Teams, and Office products.

• Maintain accurate incident documentation and update ticketing systems with troubleshooting steps and resolution details.

• Escalate complex issues to appropriate support teams when necessary.

• Assist with Windows 11 migration, device refresh projects, and hardware deployments.

• Provide in-person technical support for office locations and remote support for geographically dispersed users.

• Deliver exceptional customer service while communicating technical information in a clear and professional manner.

Required Qualifications

• 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ months of desktop support or technical support experience.

• 6+ months of experience supporting Microsoft Windows 10 and Windows 11 operating systems.

• Hands-on experience with Microsoft Intune device management.

• Knowledge of Active Directory, user account administration, and password resets.

• Understanding of TCP/IP networking fundamentals and connectivity troubleshooting.

• Experience supporting remote users and resolving incidents through remote support tools.

• Familiarity with Microsoft 365 applications and services.

Desired Qualifications

• Experience with Microsoft Entra ID (Azure AD).

• Experience with software deployment and endpoint management.

• Knowledge of imaging, device provisioning, and hardware refresh processes.

• Experience using ServiceNow or other IT service management platforms.

• CompTIA A+, Network+, or Microsoft certifications.

• Strong problem-solving and analytical skills.

• Excellent verbal, written, phone, and in-person customer service skills.

• Ability to prioritize multiple support requests in a fast-paced environment.

• Strong experience with attention to detail.

Job Expectations:

• Ability to work on-site at approved location listed

• This position is not available for visa sponsorship

• Relocation assistance is not available for this position

• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.

Job Locations: Irving, TX

#HHHProgram

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.