Office Assistant III - Customer Accounting

Job Title

Performs skilled administrative support ensuring accurate and timely water and sewer billings and related service account maintenance while offering assistance to customers.

Major Duties

Provide assistance to customers via phone and in-person regarding billing inquiries and service issues.

Audit water and sewer billings for residential, commercial, industrial, and wholesale customers, ensuring accuracy based on meter reads.

Review billings for anomalies in usage, determining the need for meter checks when necessary.

Input and manage work orders for the water shop, ensuring timely completion and closure.

Audit accounts for accuracy during changes in water and sewer rates.

Manage returned bills, contact recipients as needed and take appropriate action.

Assist customers seeking bill payment assistance from various agencies.

Participate in the lien process for unpaid accounts.

Support water and sewer collection efforts, including customer communication and correspondence.

Ensure timely processing and mailing of water and sewer billing.

Other related duties as assigned.

Job Requirements

Education and Experience:

• High school diploma or GED equivalent.
• Two (2) years of progressively responsible office experience performing a variety of clerical functions.
• Previous work experience in a customer service field.

Licenses and Certifications:

• Possess and maintain a State of Michigan driver's license.

Ability to:

• Handle sensitive and confidential information
• Handle irate citizens with tact and diplomacy
• Effectively and professionally communicate both verbally and in written format with a variety of internal and external contacts.

Knowledge of:

• Microsoft Office Suite (Word, Excel, Outlook, etc.) as well as the ability to become proficient in various departmental related software.

Skill in:

• Strong attention to detail, accuracy, and basic mathematical skills

Working Conditions

Work Environment Work is primarily performed in an office environment with no exposure to environmental conditions. The noise level is typically moderate (e.g. business office with typing and/or computer printers, light traffic). Physical Demands:

• Seldom exertion of up to 25 pounds of force.
• Continuously required to stand, walk and sit. This position may involve alternating between sitting and standing as necessary to complete daily work tasks.
• Seldom required to climb ladders and stairs, balance, stoop, kneel, crouch, crawl, push, and pull.
• Continuously required to reach with hands and arms, perform gross and fine manipulation, including frequent keyboarding and use of office equipment.
• Standard vision requirements.
• Clear vocal communication for expressing ideas.
• Detailed hearing requirements: ability to hear detailed information through oral communication and/or make fine distinctions in sound.

The City of Saginaw is committed to hiring individuals who are authorized to work in the United States. All applicants must provide proof of their eligibility to work in the U.S. as required by federal law. The City of Saginaw will not sponsor visas for employment.

The City of Saginaw is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Saginaw offers a competitive benefits package to full time employees.

• Blue Cross Blue Shield Health Care with low bi-weekly employee premium contributions (low deductibles and out-of-pocket maximums).
• Dental Insurance and Vision Plan; 100% employer-paid premium
• MERS Hybrid Retirement Plan: 2 plans in one - Defined benefit plan with the investment choice of a defined contribution plan.
• Healthcare Savings Plan: Savings Plan to help you prepare for the costs of health care after you leave employment.
• City-paid life and accidental death & dismemberment.
• 13 Paid Holidays
• PTO (Paid Time Off) days based on length of service; accrual can be up to 22 days during the first year of employment.
• City-paid short and Long-Term Disability Benefits
• Deferred Compensation Program: Voluntary 457 and Roth IRA
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)