Associate Program Director

Summary The Program Director will play a key role on the Consulting team as we continue on our high-growth journey. In this role, you'll be hands on, managing multiple complex cloud-based SaaS integration projects from start to finish. You will become a trusted adviser to our customers, building strong relationships with both clients and internal stakeholders, leading a team to deliver the highest customer satisfaction. You're a great fit if you thrive in a fast-paced environment and are a dynamic, collaborative leader that has a track record of rallying and mentoring teams to success. Responsibilities Build and strengthen relationships with assigned portfolio of external and internal stakeholders to drive a high-quality experience for our clients. Orchestrate and lead HighRadius implementation services and affiliated projects for assigned portfolio of clients (5-10), including activities such as developing plans, estimations, defining scope, facilitating change management, negotiations, etc. Provide insights and industry experience in building and iterating upon best practices and benchmarks from completed projects, resulting in high satisfaction and low-effort experiences for our clients. Achieve strategic trusted-adviser level relationships with clients. Create win-win solutions for clients and HighRadius, balancing interests to drive value and ROI for all. Manage client expectations, risks and project issues. Triage client escalations while working with CVMs and HRC leadership. Anticipate and mitigate changes in scope, ensuring that projects are delivered on time and on budget. Conduct and implement a balanced scope and change-request process. Lead and enable an agile, customer-obsessed team of project managers and consultants. Identify and provide organizational change management assessments to determine OCM requirements (training, communications, benefits realization). Requirements Bachelor's degree required 10+ years of progressive consulting end-to-end project management experience, including experience working with external clients Experience in functional or technical role program managing O2C implementations Independent thinking with keen problem solving skills High organization and prioritization skills Excellent verbal, written and interpersonal skills Willingness to travel up to 40% #J-18808-Ljbffr HighRadius