Autonomous Vehicle Roadside Assistance Agent - Denver CO (Onsite Position)

Autonomous Vehicle Roadside Assistance Agent You will serve as a technical support and customer service liaison for autonomous vehicles, performing on‑site troubleshooting, safe recovery, and field assistance. Key Responsibilities Proficiently troubleshoot and reboot autonomous vehicles in service areas. Monitor multiple software systems to maintain vehicle operations. Use Android cell phones or laptops to connect to vehicle platforms and issue restart commands. Demonstrate situational awareness and adapt to changes in the operating environment. Operate a non‑autonomous vehicle while monitoring the location of the autonomous vehicle(s). Safely recover the autonomous vehicle, including parking, disengaging, and driving to a secure location. Apply safety procedures during rescue operations and maintain high safety standards inside and outside the vehicle. Communicate courteously with management, engineers, and the public. Provide clear verbal and written feedback on vehicle operations. Complete daily reports and document procedures and tests. Educate the public on autonomous vehicle technology and assist passengers during disembarkation and boarding. Comply with the Autonomous Vehicle Division zero‑tolerance policy regarding alcohol or drugs, including randomized drug testing. Qualifications Must be at least 21 years old. High School Diploma or GED required; a four‑year college degree preferred. Valid driving record that meets state AVT regulations and any applicable state laws. Minimum 1 year experience in entry‑level IT support or software troubleshooting. Minimum 3 years of driving experience on public roads. Proficiency with laptop computers, GSuite apps (Gmail, Hangouts, Drive, Sheets, Docs), and touchscreen smartphones. Typing speed of at least 40 words per minute. Strong verbal and written communication skills. Ability to multitask across multiple technologies, including vehicle status systems and communication devices. Capacity to work specific shifts, including early mornings, evenings, weekends, overnight, and up to one month of travel. Self‑motivated, with good judgment in fast‑paced, high‑stress environments. Physical & Working Conditions Occasional standing, walking, sitting, and lifting up to 45 pounds. Work is performed outdoors in a vehicle; requires use of hands, arms, balance, and occasional climbing or stooping. Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Compensation Hourly pay: $25.00 with a 10% shift differential for hours between 8pm and 6am. Benefits Life/Disability Insurance Roundglass Living Wellness program Employee Assistance Program (EAP) Employee Discounts PTO/UTO (where applicable) Birthday Leave 401(k) plan with company match Medical, Dental, and Vision Insurance starting after one month of employment EEO Statement TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. #J-18808-Ljbffr