Starbucks Lead Barista

Starbucks Lead BaristaThe Starbucks Lead Barista is responsible for creating an exceptional guest experience by preparing and serving high-quality Starbucks beverages and food items in a fast-paced hotel setting. This role leads by example, ensuring compliance with Starbucks brand standards while fostering a welcoming atmosphere for hotel guests. The ideal candidate is passionate about customer service, beverage quality, team collaboration, and delivering memorable experiences with every interaction.Responsibilities:Responsible for role modeling our customer service commitmentFollow our customer service commitment (smiling, offering a friendly greeting, learning guests' names and orders, assuming the best in others, saying thank you) in each interactionActively seeks to recognize, include, appreciate, support and delight our guestUses operational tools and training to develop coffee/product knowledge and helps our guest find their favoritesConnect guests with events and offers by staying informed about relevant informationAccurately rings customer orders and follows proper cash handling proceduresMaintain a calm demeanor during periods of high volume or unusual eventsContributes to positive team environmentFollows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/securityMaintain a clean and organized workspaceProvide quality beverages, and food products consistently by adhering to all recipe and presentation standardsFollow health, safety, and sanitation guidelines for all products and equipmentMaintain regular and punctual attendanceAssist with trainingProvide feedback to store manager on team performance during shiftCreate a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performanceDevelop positive relationships with team by understanding and addressing individual motivation, needs and concerns.Execute store operations during scheduled shifts.Organize opening and closing duties as assigned.Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift teamFollow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.Utilizes operational tools to achieve operational excellence during the shift.Job Qualifications and required skillsCustomer service experience in a hospitality or restaurant environment - 1 yearSix (6) months of experience in a position that required constant interacting with and fulfilling the requests of customersAt least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employeesAvailable to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidaysMeet store operating policies and standardsAbility to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredientsAbility to direct the work of othersAbility to learn quicklyEffective oral communication skillsKnowledge of the restaurant and hospitality environmentStrong interpersonal skillsAbility to work as part of a teamAbility to build relationshipsPeachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.