Clinic Operations Manager 2

Job ID: 26012724Company: Baylor Scott & White HealthLocation: Plano, Texas, United StatesJob Type: Full TimeHire Type: ProfessionalJob Level: Manager with Direct ReportsFLSA Status: ExemptShift: Day JobCategory: Shared ServicesIndustry: HealthcarePosted Date: 2026-07-28About UsHere at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.Our Core Values are:We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.BenefitsOur benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level.Job SummaryThe Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas. This ensures high-quality, patient-centered care and compliance with policies, procedures, and standards.Essential Functions of the RoleManages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.Approves and contributes to in-service education programs for assigned people.Coordinates accounts receivable management to ensure maximum reimbursement.Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.Provides information to physicians, community groups and referral agencies about programs provided by practices.Investigates, resolves and documents resolution of patient complaints.Key Success FactorsDemonstrated leadership, communication and problem-solving skills.Demonstrated effectiveness in team development strategies.Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.Able to travel as required.Belonging StatementWe believe that all people should feel welcomed, valued and supported.QUALIFICATIONSEDUCATION - Associate's or 2 years of work experience above the minimum qualificationEXPERIENCE - 4 Years of ExperienceSkillsoffice operations managementstaff supervisionpolicy developmentaccounts receivable managementpatient complaint resolutionteam developmentstaff traininginterdepartmental communicationpatient care coordinationcompliance managementstaff schedulingin-service program coordinationtravel readiness