AV Technician, Associate

Job Title: AV Technician, Associate

Location: Bethesda (On-site with occasional after-hours support)

Clearance: Public Trust

Onsite: 5 Days

Sponsorship: No sponsorship will be provided now or in the future.

Position Overview: We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and helpdesk support, end‑user training for audio/video conferencing systems across multiple facilities.

This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast‑paced IT support environment.

Key Responsibilities

Audio Visual & Conference Room Support

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
• Support integrated AV environments including:
  • Polycom / BOSE conferencing systems
  • Meeting Owl conferencing devices
  • ClickShare wireless presentation and conferencing systems
  • Digital projectors and presentation systems
  • Integrated microphones, speakers, cameras, and control panels
  • HDMI/USB-based room connectivity solutions
• Provide operational support for hybrid meetings (virtual and onsite) utilizing:
  • Microsoft Teams
  • Zoom
• Configure and troubleshoot conference room peripherals including:
  • Wireless presentation devices
  • USB conferencing bridges
  • Audio DSPs
  • Network-connected AV devices
  • Video switching and signal distribution equipment
• Support executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high-availability AV operations.
• Perform conference room readiness checks prior to meetings including:
  • Audio/video functionality validation
  • Connectivity verification
  • Firmware/software updates
  • Peripheral testing
  • Presentation support
• Provide real-time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.
• Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.
• Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.
• Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.
• Recommend modernization strategies and technology improvements for conference room and collaboration environments.

Collaboration & Microsoft 365 Support

• Provide technical support for Microsoft 365 collaboration environments including:
  • Microsoft Teams Rooms
  • Outlook calendaring integration
  • SharePoint collaboration access
  • OneDrive collaboration support
• Assist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities.
• Support interoperability between conferencing platforms and enterprise collaboration systems.
• Troubleshoot identity/authentication issues impacting conferencing services and meeting participation.
• Assist with user access and permissions for collaboration platforms as directed by leadership.

Customer Service & End User Training

• Deliver high-quality customer service and white-glove executive support for leadership meetings and mission-critical events.
• Train end users on proper operation of AV equipment, hybrid meeting procedures, and collaboration technologies.
• Develop and maintain user documentation, quick reference guides, SOPs, and training materials.
• Conduct one-on-one and group training sessions related to conferencing technologies and collaboration tools.
• Provide proactive communication and follow-up regarding support tickets, outages, and meeting support activities.
• Respond to escalations and customer issues within established Service Level Agreements (SLAs).
• Maintain professionalism and composure while supporting high-visibility meetings and time-sensitive events.

Operations, Compliance & After-Hours Support

• Provide occasional after-hours and weekend support for:
  • Executive meetings
  • Maintenance windows
  • Technology deployments
  • Emergency troubleshooting
  • System outages
• Follow organizational IT security, change management, and operational procedures.
• Support compliance with NIH IT security policies and operational standards.
• Participate in continuity of operations (COOP) and disaster recovery support activities as required.
• Assist in maintaining operational readiness of mission-critical AV and collaboration systems.
• Support inventory audits, equipment sanitization, and lifecycle refresh activities for AV hardware and conference room technologies.

Required Qualifications

• Bachelor’s degree in Information Technology, Communications, Audio Visual Technology, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise AV/conference room technologies.
• 3+ years of experience with Helpdesk (preferred).
• Hands-on experience with:
  • Microsoft Teams Rooms
  • Zoom Rooms
  • Polycom/BOSE systems
  • Meeting Owl devices
  • Digital displays/projectors
• Strong troubleshooting skills for audio/video, network connectivity, and collaboration tools.
• Experience supporting hybrid meeting environments.
• Excellent verbal and written communication skills.
• Strong customer service orientation with ability to support executive leadership.
• Ability to work occasional evenings, weekends, or after-hours support as required.

Preferred Qualifications

• NIH experience a strong plus.
• CTS (Certified Technology Specialist) certification preferred.
• Experience in federal or healthcare environments.
• ServiceNow experience.
• Familiarity with ITIL/ServiceNow ticketing systems.
• Knowledge of networking fundamentals and AV integration best practices.
• Experience supporting Microsoft 365 collaboration environments.

Compensation and Benefits

The projected compensation range for this position is $58,000 to $66,000 per year benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.