Showroom Manager

Job Description

The Lede Company is looking for a Showroom Manager to oversee the day-to-day operations of our showroom, with ownership across inventory management, sample intake and tracking, storage and organization, inbound and outbound shipping, and press day logistics. This is a hands-on, high-volume role for someone who thrives on creating structure and keeping a fast-moving showroom running seamlessly, balancing meticulous organization and inventory control with white-glove service for clients, press, and internal teams. The ideal candidate has experience managing operations within a PR agency, fashion or lifestyle brand, showroom, or similar fast-paced environment, is fluent in sample-trafficking systems such as Fashion GPS/Launchmetrics, and is equally comfortable overseeing the big picture and working hands-on alongside a lean team.

ROLE & RESPONSIBILITIES:

Showroom & Sample Operations

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• Own the end-to-end sample lifecycle — intake, check-in, cataloging, and return — using Fashion GPS/Launchmetrics or an equivalent sample-trafficking system
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• Maintain an impeccably organized, presentation-ready showroom (racks, shelves, archives, displays) that's always ready for client meetings, press appointments, and events
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• Coordinate sample pulls and trafficking across multiple client accounts at once, keeping accuracy and accountability at every handoff
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• Lead logistics for press days, showroom installations, and seasonal market appointments, partnering closely with the PR/Brand teams
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Fulfillment & Logistics

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• Oversee all inbound and outbound shipments, both domestic and international, including related customs documentation
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• Work effectively with all major shipping, logistics, and package delivery companies, as well as local and regional courier and messenger companies
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• Develop and implement scalable inventory management systems and standard operating procedures as the showroom grows
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• Monitor stock accuracy, resolve discrepancies quickly, and uphold safe, compliant picking and packing practices (OSHA)
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• Identify bottlenecks in fulfillment workflows and partner cross-functionally to streamline them
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• Must be able to stand and walk throughout the day; climb, stoop, kneel, reach, and carry packages/merchandise up to 25–30 lbs
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Team Leadership

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• Train and manage showroom assistants, interns, and support staff
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• Set and monitor operational goals and KPIs (delivery speed, accuracy, turnaround) and report on performance
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• Build a showroom culture that is equal parts employee-centric and client-centric
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• Other duties as assigned
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QUALIFICATIONS:

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• 5–7+ years in showroom, fulfillment, or supply chain management, ideally within a fashion PR agency, showroom, or luxury retail environment
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• Direct experience with Fashion GPS/Launchmetrics or a comparable sample-management platform strongly preferred
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• Proven track record scaling operations and building repeatable systems from the ground up
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• Experience managing high-volume inbound/outbound shipping and multi-client sample trafficking
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• Prior people-management experience, including training and supervising interns/assistants
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• Sharp eye for visual presentation and showroom aesthetics
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• Exceptional organization and meticulous attention to detail
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• Clear, confident communicator comfortable liaising with clients, media, and cross-functional internal teams
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• Calm under pressure in a fast-paced, deadline-driven agency environment
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• Familiarity with OSHA safety compliance standards a plus
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NICE TO HAVE:

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• Bachelor's degree in business, fashion merchandising, or a related field
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• Experience supporting multiple client brands concurrently, agency-side
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• Working knowledge of Microsoft Office/Google Workspace and basic inventory or ERP tools
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IN-OFFICE EXPECTATION: 5 days a week

The Lede Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ABOUT THE LEDE COMPANY

The Lede Company is a full-service strategy, communications and social impact consulting firm, specializing in corporate, entertainment, brand and nonprofit sectors. With dedicated Talent, Music, Strategic Communications, Brand, Content and Social Impact divisions, we work with our clients to advance business and social outcomes through innovative storytelling, media, campaigns and partnerships. Our service offerings draw on our expertise, relationships, and resources, all of which enable us to exceed client expectations and ultimately, deliver results.