IT Help Desk Specialist (Entry-Level)

The JobKatapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.In this position, you will serve as a key point of contact for users experiencing technical issues, guiding them through solutions while providing clear and professional communication. You'll work closely with internal teams to resolve issues, improve processes, and ensure a high level of customer satisfaction. This is a great opportunity for recent graduates looking to build a career in IT support, technical services, or systems administration.What You Will Be DoingProvide technical support to users by diagnosing and resolving hardware, software, and system issuesCommunicate with customers to understand problems and guide them through solutions step-by-stepExplain technical concepts in a clear, user-friendly wayTrack, update, and manage support tickets to ensure timely resolutionEscalate complex issues to appropriate teams while maintaining communication with usersCollaborate with internal teams to identify and implement solutionsMonitor support trends and suggest process improvementsParticipate in occasional customer meetings or site visits as neededWhat We're Looking ForTechnical foundation: Understanding of computer hardware, software, and operating systemsCustomer-focused mindset: Enjoys helping others and providing a positive support experienceCommunication: Able to clearly explain technical concepts to non-technical usersProblem-solving: Comfortable troubleshooting and working through technical challengesOrganization: Able to manage multiple support requests and follow through on tasksAdaptability: Willing to learn new systems, tools, and technologiesKatapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.