Patient Access Representative | Acute Care | 40 hrs/week

Sanford Health Patient Access Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Join our Patient Access team and play a vital role in creating an exceptional experience for patients from the moment they arrive. This position offers a dynamic blend of patient registration, scheduling, customer service, and administrative responsibilities in a fast-paced healthcare environment. Team members work closely with providers, nurses, and other healthcare professionals to ensure patients receive timely, coordinated care. Responsibilities include patient registration, appointment scheduling, insurance verification, financial counseling, referral and authorization coordination, and managing multi-line phone communications. Additional opportunities may include telehealth coordination, hospital admissions, patient financial assistance support, and health information management activities. We're looking for individuals who thrive in a customer-focused environment, enjoy problem-solving, and have a passion for helping others. Previous customer service experience is preferred, and experience in a medical office setting or familiarity with medical terminology is a plus. If you are organized, adaptable, and enjoy being part of a collaborative team that makes a meaningful difference in patients' lives every day, we encourage you to apply.

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

REGISTRATION - Greet patients & verifies demographics - Creating, scanning & routing documents or electronic forms - Inform patients what the document is & capture signatures on necessary paperwork - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures - Collects co-payments, pre-payments, and payments on account balances - May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule - Obtain and coordinate referrals & conduct pre-authorization - Arrange interpreter services - Check patients in/out - Operate multi-line phone - May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts - Organize supporting provider documents - Initiation & collaboration of patient financial assistance - Track patient visits & health information management on patient accounts - Compile, distribute, administer, and score assessments - Coordination of Telemed appointments - Reminder calls for appointments - Hospital admission - Office duties, such as make copies or send faxes

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.