Call Center Manager
$60 - $64.44 per hourInsight Global
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Base pay range
$60.00/hr - $64.44/hr
Position : Call Center Manager
Duration : 6-month contract
Pay Rate: $60.00-64.44/hr
Shift : Rotational through the following shifts and minimum 1 weekend
Swing 10:00 AM-6:30 PM
Days 6:00 AM-2:30 PM
Nights 10:00 PM-6:30 AM
Required Skills & Experience
- 5 years of management experience
- Call Center Experience
- High school diploma or GED equivalent.
- Emergency Protocols: Understand emergency response protocols, including procedures for police, fire, medical emergencies, and other critical incidents.
- Communication Systems: Familiarity with radio systems, computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centers.
Nice to Have Skills & Experience
• Bachelor’s Degree from an accredited college/university
• Familiarity with radio systems: computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centers
Job Description
This leadership role oversees the planning, development, and coordination of staff and operations within the Facilities Call Center. Reporting to the Senior Manager or designated shift commander, the manager collaborates with various business units to ensure high-quality customer service and operational efficiency. Responsibilities include supervising staff, making personnel decisions, managing training and performance evaluations, and participating in on-call leadership rotations. The role requires occasional travel to other sites across the Bay Area and may involve weekend or after-hours work, especially during emergencies or special events.
Responsibilities include:
-Leading daily huddles and managing a team of service agents.
-Ensuring high-quality customer service for internal stakeholders.
-Coordinating with IT and other departments to optimize call center systems.
-Managing hiring, training, performance evaluations, and disciplinary actions.
-Overseeing budgets, contracts, and financial audits.
-Driving process improvements and implementing quality assurance programs.
-Acting as a liaison between departments to support continuous improvement.
-Analyzing performance data to enhance service delivery and patient satisfaction.
-Participating in council meetings and promoting a patient-centered approach.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law .
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Administrative-
Industries
Hospitals and Health Care
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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