Dispatcher - Sheboygan County Sheriff's Office

Dispatcher Position

Be the calm voice in someone's worst moment. Be the connection that saves lives.

Every emergency response begins with a single call. As a Dispatcher with the Sheboygan County Sheriff's Office, you are the critical first link between the public and emergency responders. Your ability to stay calm under pressure, gather vital information, and coordinate resources can make all the difference during life's most challenging moments.

This is more than a communications position—it's a career in public service where every shift provides an opportunity to protect lives, support first responders, and serve your community.

Essential Duties

Dispatchers are the unseen heroes behind every emergency response. Working in our state-of-the-art Communications Center, you will coordinate law enforcement, fire, EMS and allied agencies while ensuring responders have the information they need to act quickly and safely.

Whether guiding a caller through a medical emergency, dispatching resources to a critical incident, or coordinating multi-agency response efforts, your professionalism and quick thinking help keep our communities safe.

Duties include but are not limited to:

• Answer and process emergency and non-emergency calls through 9-1-1, TXT-to-911, and administrative phone systems.
• Dispatch law enforcement, fire, EMS, and other emergency resources using Computer-Aided Dispatch (CAD) systems.
• Provide emergency medical pre-arrival instructions, including CPR guidance, using approved protocols.
• Monitor and coordinate multiple radio channels and communication systems simultaneously.
• Access and maintain information within local, state, and national criminal justice databases.
• Support emergency responders by tracking resources, coordinating information, and maintaining responder safety.
• Maintain accurate records, logs, and documentation.
• Assist with large-scale incidents, weather emergencies, and multi-agency response operations.
• Serve as a trusted source of information for responders, partner agencies, and the public.

Qualifications

• High school diploma or equivalent required.
• Must possess a valid State of Wisconsin driver's license.
• Ability to successfully complete required background investigations, criminal history checks, pre-employment screenings, and any job-related medical or psychological evaluations.
• Ability to obtain and maintain certifications required for public safety communications operations, including Emergency Medical Dispatch (EMD), TIME System certification, and other job-related training within established timeframes.