Sales Support & Customer Success Coordinator

This role is fully remote but requires residence in Texas. Preference given to candidates based in DFW or greater Houston Area.

Summary

We are seeking individuals to assist our sales team in working with existing customers to help them run their programs successfully.

This position is ideal for someone who sales-oriented, self-motivated and detail oriented. To be successful in this role, you need to be comfortable calling schools, PTO/PTA volunteers and other types of organizations. We are looking for an organized individual who will spend a portion of their time assisting our sales team with their daily Salesforce CRM activity.

You will use your communication skills to cultivate strong relationships with customers as a consultant on existing programs and to generate interest in signing up for new programs. An ideal Sales Support & Customer Success Coordinator will use their verbal and email communication skills to ultimately help boost sales and contribute to our long-term business goals.

The Sales Support & Customer Success Coordinator is a part-time, work-from-home position that allows for some flexibility to work 5-6 hours a day during the midday time period (9am to 3pm Eastern or Central Time). The duties of this position may change throughout the year as the requirements of the sales team and EPI adapt to the changing needs of our customers.

Educational Products, Inc. (EPI) is the leader in prepackaged school supply programs and extends the same great quality and service to our custom apparel programs. We work with thousands of schools and organizations across the U.S.

Essential Duties & Responsibilities

• Contact existing customers through outbound calls and emails
• Identify customer needs and suggest appropriate programs and marketing strategies
• Create tools for customers to help them succeed
• Quickly resolve issues and identify opportunities for program success
• Monitor customer performance
• Assist in researching potential new prospects for sales team
• Track customer contact activity via Salesforce.com
• Assist current sales team members in daily Salesforce activity
• Promote programs to generate sales

Education and/or Experience

• Quick and independent learner
• Skilled over-the-phone and written communication
• Extremely detail-oriented
• Flexible and strong multi-tasker
• Strong time management and organizational skills
• Prior experience Microsoft Office - Outlook, Word, Excel, PowerPoint & Publisher
• Salesforce or other CRM experience
• Previous outbound calling or sales experience

Other Requirements

• Home office to accommodate multiple computer monitors
• High speed internet

Details

Location: Remote

Pay: $19/Hr

Hourly

Part-Time

Reports to: District Manager/Director of Sales

EPI performs Background Checks

EPI participates in E-Verify

Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.