Customer Experience & CRM Coordinator

Hourly Rate: $25-$27 per hour

About Apple Roofing

At Apple Roofing, we believe great customer experiences drive great results. We're looking for a highly organized, detail-oriented professional who thrives on creating efficient processes, managing customer interactions, and helping teams perform at their best.

This is an excellent opportunity for someone who wants to grow their career in customer experience, operations, sales support, or CRM management.

What You'll Do

• Serve as the first point of contact for incoming customer calls and inquiries.
• Manage lead intake, routing, and follow-up within CRMs.
• Maintain accurate customer and lead data to ensure nothing falls through the cracks.
• Help optimize CRM workflows, automations, and processes to improve efficiency and response times.
• Support sales and operations teams by coordinating communication and tracking customer activity.
• Generate reports and provide insights that help improve performance and customer experience.
• Identify opportunities to streamline processes and enhance the customer journey.

What We're Looking For

• 2+ years of experience in customer service, sales support, operations, or CRM administration.
• Experience with HubSpot or other CRM platforms.
• Exceptional organizational skills and attention to detail.
• Strong communication and phone skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive problem solver who enjoys improving systems and processes.
• Desire to learn, grow, and take on increasing responsibility.

Preferred

• HubSpot or similar experience
• Reporting or dashboard experience
• Construction, roofing, or home services experience

Why Apple Roofing?

• Competitive pay and benefits
• Career growth opportunities in operations, customer experience, and CRM management
• Collaborative, team-focused culture
• Opportunity to make a direct impact on company growth and customer satisfaction

If you're someone who loves organization, enjoys solving problems, and wants to grow with a company that values initiative and accountability, we'd love to hear from you.