Inside Sales Representative

Job Description

Job Description

Allied Universal® is hiring a Inside Sales Representative (ISR). The Inside Sales Representative (ISR) is a driven inside sales professional passionate about technology and customer success. The Inside Sales Representative will play a pivotal role in driving growth by connecting with inbound B2B clients, qualifying leads, and closing transactional technology sales. This role collaborates with cross-functional teams to deliver tailored solutions and ensure seamless customer experience from initial contact to post-sale support.

• Talk with businesses who are already interested , understand what they need, and help them choose the right security solution
• Own the process from start to finish , from the first conversation through the quote and next steps
• Work closely with internal teams to make sure everything runs smoothly and the customer has a great experience

• Work in-office in Carrollton each day , collaborating closely with your team in a fast-paced, hands-on environment

RESPONSIBILITIES:

Lead Qualification and Consultative Selling:

• Respond promptly to inbound b2b client referrals from existing clients and internal teams
• Conduct discovery calls to assess customer needs and recommend Allied Universal Technology Services solutions (video surveillance, access control, alarm monitoring, managed services)
• Present clear, value-driven proposals and pricing quotes to prospective clients

Sales Process & Pipeline Management:

• Create and manage quotes using approved tools (e.g., WeSuite)
• Maintain accurate records and opportunity notes in CRM (Salesforce)
• Track key performance indicators (KPIs) such as lead response time, conversion rate, win rate, bookings, and sales cycle time
• Participate in weekly pipeline and forecast reviews with the Inside Sales Manager

Collaboration and Customer Experience:

• Coordinate with operations, technology integration, and client success teams for smooth transitions and customer satisfaction
• Ensure clear documentation of scope and expectations throughout the sales process
• Deliver a professional, responsive experience across calls, emails, and digital channels

Compliance and Contracting:

• Support contracting using standard terms and addenda
• Adhere to AUTS sales process controls, documentation standards, and data quality requirements

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor’s degree in Business or related field
  • Associate’s degree in Business or related field, with 2+ years of inside sales experience
  • High school diploma with 4+ years of inside sales experience
• Minimum of one (1) year of B2B inside sales experience
• Proficiency in Salesforce or comparable CRM tools and Microsoft Office
• Excellent communication and interpersonal skills
• Demonstrated consultative selling capability—discovery, objection handling, solution fit, and closing
• Highly organized, detail oriented and goal driven
• Adaptable to fast-paced, growth-oriented environments.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in security technology, SaaS, or B2B technology sales
• Exposure to integrated guarding and technology solution sales or managed services environments
• Background in process improvement, change management, or sales enablement initiatives

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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