(USA) Member Specialist

Position Summary Sam’s Club Member Service Associate – provide member assistance, maintain checkout and merchandise areas, ensure safety and security, support training, and uphold Walmart values. Responsibilities Provide member service, resolve member issues, and promote Sam’s Club products and services. Maintain checkout area, process member purchases, handle payments, returns, refunds, and exchanges per company policies. Ensure safety by conducting safety sweeps, reporting unsafe situations, and following company safety standards. Maintain entrance and exit areas, acknowledge members, verify membership cards, and address member needs. Assist members with locating merchandise, making purchasing decisions, transporting items, and ensuring a safe shopping environment. Maintain merchandise zones, arrange and organize products, and identify shrink or damage. Keep accurate paperwork, logs, and documentation, and execute emergency response procedures. Support security by observing and reporting potential criminal activity in accordance with policies. Assist in training new Member Frontline Services associates on processes, technology, and new program rollouts. Collate and recommend process improvements based on policies, data, and stakeholder feedback. Qualifications Retail experience, including operating front‑end equipment such as cash registers. Experience with mobile retail applications. Strong customer service, problem‑solving, and teamwork skills. Ability to comply with ethics, integrity, and Walmart values. Compensation & Benefits Hourly wage: $18.00–$26.00, plus premiums ranging from $0.35 to $3.00 per hour when applicable. Benefits include medical, vision, dental coverage; 401(k) and stock purchase plans; paid time off (PTO, parental leave, family care leave, sick leave, holidays); disability insurance; and Live Better U education benefits. #J-18808-Ljbffr Walmart