Field Service Technician - Indianapolis, IN

Overview At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in technology and services with a best-in-class customer service and safety culture Company leaders have many years of hands-on field service experience in this industry and beyond Tremendous focus on employee technical and leadership development Technical training in our Training Academy or Regional Training Center with immersive, hands-on learning Competitive benefits include: company vehicle, smartphone, laptop, PPE, other tools-of-the-trade, 401k, profit sharing, generous PTO/vacation, medical, vision & dental, and more Abundant technical resources including 24/7 technical/factory support and online libraries of product documentation, work instructions, and self-help troubleshooting guides Strong commitment to work/life balance Employer of choice for veterans with technical backgrounds The Customer Engineer (CE) is responsible for installation, commissioning, and scheduled and emergency service on small to large UPS, power distribution units and other power products and battery systems (2-120KVA) serviced by Vertiv, with appropriate classroom and on-the-job training. The CE is expected to establish, promote, and maintain excellent rapport and collaboration with customers, co-workers, sales representatives, and others as appropriate. Responsibilities Perform service tasks as assigned and in accordance with company policies and procedures Capable of working under direct supervision or independently based on training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety Operate in a safe manner in accordance with published safety guidelines Maintain and operate company vehicle in accordance with local laws and company policy Must wear appropriate PPE as per company guidelines and job duties Adhere to work hours policy guidelines – “14 hours rule” Complete required Vertiv safety training assignments on time Adhere to on-site customer safety requirements when applicable Report all work-related accidents or injuries within 24 hours to the appropriate personnel Administration Complete accurate and timely administrative tasks (e.g., timecards, expense reports, mileage reports, service request task closure, service reports) per company guidelines Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies Customer Satisfaction Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation and provide to the customer and local office upon completion Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates per company guidelines Attend customer meetings as required Performance Maximize productivity by combining service opportunities Complete all technical and administrative work efficiently and in a timely manner Capable of making technical and commercial decisions under pressure Evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements Understand and comply with startup/escalation processes and procedures Maintain proper and adequate level of internal communications Qualifications Experience (one or more of the following): ASEET or AMEET, or progress towards, preferred 4+ years military experience in a related technical field 2+ years of relevant industry experience Interpersonal, Administrative and Technical Skills Communicate professionally and respectfully in both written and verbal forms Manage time effectively by prioritizing and balancing technical tasks with administrative tasks Collaborative with peers, customers, suppliers, and leadership Administrative tasks (e.g., report writing, time entry, expense reporting, material debriefing, inventory counting) in a timely fashion Site evaluation skills including environmental temperature and general operating conditions Familiarity with electrical/electronic test equipment and fundamentals Follow written technical documentation to perform service tasks Employ elementary fix/repair techniques under directed supervision Complete service tasks and return unit to full operating conditions under directed supervision Summarize and report all work-related tasks in written and verbal form Efficient with personal computer applications (Microsoft Office, Vertiv software, etc.) Working Conditions Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver’s license Drug test, pre-employment background check, and motor vehicle records check required Physical Requirements While performing duties, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. Vision requirements include close, distant, color, peripheral, depth perception, and focus. Must be able to lift up to 50 pounds, occasionally up to 75 pounds. Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities where required by law, provided the individual is otherwise qualified and accommodations do not impose undue hardship. About The Team Work Authorization: No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship is not provided. Temporary visa holders or those needing sponsorship are not eligible for hire. Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination due to age, race, color, religion, creed, sex, pregnancy, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. #J-18808-Ljbffr Vertiv