Customer Support Specialist

Customer Support Specialist

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Reference number

View phone number on click.appcast.io

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Support Specialist

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Perform the role of support and sales order administrator responsible for order planning and execution for the Customer Support Organization, creating customer sales orders, reviewing purchase orders with Engineering leadership for technology research & development programs, sending order acknowledgment and invoicing customers. This role is customer facing and directly liaising with the Customer (airframers and their service network, aircraft operators, and other Safran entities or partners), Customer Support team and many internal Safran teams such as Finance, Engineering and Procurement. The role reviews customer purchase orders for correctness, enters the order, acknowledges purchase orders and tracks the status of customer open orders.

Essential Duties and Responsibilities:

• Ensure validity and accuracy of the commercial conditions requested by the customer and other Safran entities or partners according to appropriate contractual requirements.

• Communicate regularly and proactively with customers and other Safran entities or partners, providing them with order acknowledgement, creating sales orders, reviewing them with Engineering leadership for technology research & development programs and providing shipment status, as appropriate.

• Track and manage all sales orders in SAP, customer portals as appropriate, and internal reporting tools.

• Work collaboratively with the customer, suppliers and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc.

• Provide month-end data reports to internal stakeholders and management.

• Administer Safran Power Units maintenance contracts with aircraft operators and maintenance contracts between airframers and operators that include Safran Power Units' products.

• Create and maintain maintenance contracts in SAP and collect and compile product in-service utilization (hours and cycles).

• Invoice operators based on product utilization monthly and/or quarterly.

• Work with company's buyers and Quality personnel to obtain timely and relevant information from suppliers concerning new or repair products and/or service specifications, price, delivery dates, etc.

• Monitor supplier performance, prepare reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable. Support Internal Quality and Logistic departments in case of supplier non-performance.

But what else? (advantages, specificities, etc.)

Required Competencies; Education / Knowledge / Skills and Abilities:

• 5+ years customer service experience and product sales administration

• Aerospace industry and knowledge of Aircraft APUs (Auxiliary Power Units) or propulsion engines is desirable

• SAP experience

• Able to develop standard commercial proposals; conduct order reviews; manage administrative processing of orders and customer follow-up in the context of the sales policy

• Intermediate to advanced capabilities with MS Office - Excel, Power Point, Word, Outlook

• Working knowledge of the basic concepts of procurement principles, sales and contracts administration

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit; use hands to type; use ability to talk and hear.

• The employee may be required to reach with hands and arms to manage paperwork.

• The noise level in the work environment is usually quiet.

Additional Information:

• The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or

The scope of the job may change as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Annual salary

$70,000 to $80,000

Job location

Job location

North America, United States, California

City (-ies)

4255 Ruffin road CA 92123 San Diego, États-Unis

Applicant criteria

Minimum education level achieved

Associate Degree

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No