Customer Support Specialist

Get AI-powered advice on this job and more exclusive features. This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $19.50/hr - $21.00/hr Direct message the job poster from Akkodis Employment Type: 13-week Contract (with strong potential to extend or convert to full-time through January 2026) Pay Rate: $21.00/hour Work Schedule: Monday–Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST Vaccination Requirement: Fully COVID-19 vaccinated (boosters not required) Position Overview: A large and respected health care system in San Diego is hiring Customer Support Specialists to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries. This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization. Key Responsibilities: Answer 60–80 inbound calls daily regarding member benefits, open enrollment, and general inquiries Provide accurate information and ensure excellent customer service on every call Document calls in the system and escalate complex issues as needed Maintain compliance with HIPAA and internal privacy/security standards Participate in all required training and team development activities Format: In-person training is mandatory — full attendance is required Duration: 6 weeks of classroom training, followed by 1–2 weeks of nesting Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST Remote work: Possible after training based on performance and home setup Qualifications: Required Experience: 6+ months of prior call center or customer service experience Strong communication and active listening skills Reliable attendance and ability to work a set schedule Preferred Experience: Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms Knowledge of Medicare and HIPAA compliance standards Education: High school diploma or GED required Soft Skills: Empathetic, patient, and solutions-focused approach Ability to multitask and manage a high call volume Comfortable working independently and as part of a team Strong attention to detail and professionalism Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Customer Service Industries Telephone Call Centers and Natural Gas Distribution Referrals increase your chances of interviewing at Akkodis by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified when a new job is posted. Sign in to set job alerts for “Customer Support Specialist” roles. Customer Service Representative - State Farm Agent Team Member South Bay Terraces, CA $24.00-$36.00 11 months ago Customer Service Representative - State Farm Agent Team Member Chula Vista, CA $30,000.00-$45,000.00 2 years ago Call Center Customer Service Representative Grievance Customer Service Representative Healthcare Customer Service Representative Customer Care Specialist I - Payment Support Customer Service Representative II (Part-time 20 hours/week), Retail Banking Customer Service Representative III (Part-time 20 hours/week), Retail Banking We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Akkodis