Human Resources Coordinator

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Job Title

Human Resources

Coordinator

Location

Property

Department

Admin and General

Property, if applicable

Property Specific


FLSA

Non-Exempt

Direct Supervisor

Director of Human

Resources

Job Overview

As the Human Resources Coordinator, you will provide day-to-day administrative and operational support for human resources activities at the assigned property. This role is responsible for coordinating core HR processes, maintaining accurate documentation, supporting compliance activities, and helping ensure consistent execution of HR policies, procedures, and team member practices.

You will work closely with the Director of Human Resources, General Manager, department leaders, and corporate support teams to coordinate recruiting activities, onboarding tasks, employee documentation, benefits support, policy communication, and day-to-day HR administrative processes. Success in this role is measured by your ability to stay organized, maintain accurate records, follow through on assignments, respond promptly to operational needs, and provide reliable support to leaders and team members.

Job Responsibilities

HR Coordination and Property Support

• Support day-to-day HR operations for the assigned property by helping ensure policies, procedures, and team member practices are applied consistently and accurately.
• Provide administrative and coordination support to the General Manager and department leaders on staffing activity, employee documentation, policy questions, workflow updates, and routine HR needs.
• Support timely communication, follow-up, and recordkeeping to help maintain a respectful, service-focused, and compliant workplace culture.
• Assist with HR initiatives, policy rollouts, audits, reporting, and other operational projects through coordination and follow-up.

Talent Acquisition, Onboarding, and Development

• Coordinate recruiting activities including job postings, interview scheduling, candidate communication, and hiring support for property roles.
• Coordinate onboarding and orientation activities to help ensure new team members receive a timely, welcoming, and compliant start to employment.
• Support training coordination, development tracking, and follow-up activities that strengthen retention and internal growth at the property.
• Assist leaders with interview coordination, staffing updates, candidate tracking, and related recruiting support activities.

Employee Relations, Performance Management, and Compliance

• Support employee relations processes by preparing documentation, tracking follow-up items, coordinating meetings, maintaining files, and escalating issues as appropriate.
• Provide administrative support for performance management processes, including document preparation, tracking deadlines, maintaining records, and follow-up on action items.
• Support compliance efforts by helping maintain required records, postings, files, and documentation related to employment laws, wage and hour requirements, workplace safety, company policies, and brand standards.
• Maintain accurate HR records, personnel files, reporting, and compliance documentation while protecting confidentiality and supporting organizational risk reduction.
• Coordinate with payroll, benefits, operations, and corporate HR teams to support accurate processing and timely follow-up on HR matters.

Compensation, Benefits, and HR Operations

• Provide administrative support for compensation changes, benefits administration, open enrollment activities, HR systems updates, leave tracking, and team member communications.
• Support payroll and operational coordination by helping track position changes, benefit deductions, labor-related information, and HR-related documentation.
• Track routine HR metrics such as turnover, vacancies, retention, leave activity, and compliance items to support reporting and follow-up.
• Maintain HR forms, checklists, workflows, and tracking tools to support efficient, accurate, and consistent HR operations at the property.

Service, Engagement, and Property Support

• Provide day-to-day administrative HR support to leaders and team members across departments while maintaining a professional and service-oriented approach.
• Support team member engagement efforts, recognition activities, policy communication, and organizational follow-up that strengthen morale, communication, and retention.
• Participate in meetings, trainings, and operational initiatives as needed to provide coordination, documentation, and follow-up support.
• Travel as needed for training, onboarding support, audits, or assistance with operational initiatives.

Job Requirements

Education: Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred. Relevant work experience in lieu of a degree may be considered.

Experience: Minimum of two (2) to three (3) years of human resources, recruiting, payroll, benefits, or related administrative experience required. Hospitality, hotel, or property-level operational experience preferred.

Travel required: Ability to travel as business needs require for training, onboarding support, audits, or assistance with operational initiatives.

Skills and Abilities:

• Working knowledge of HR practices, employment law basics, wage and hour requirements, leave administration, and compliance-related recordkeeping.
• Demonstrated ability to coordinate high-volume administrative processes, manage multiple priorities, and maintain accuracy in a fast-paced hospitality environment.
• Strong communication, customer service, organization, and follow-up skills with the ability to work effectively with leaders and team members at all levels.
• Experience with HRIS, applicant tracking, payroll, benefits, and Microsoft Office applications; Dayforce experience preferred.
• Ability to handle confidential and sensitive information with professionalism, discretion, and sound judgment.
• Strong organizational and administrative skills with the ability to maintain detailed records, meet deadlines, and support multiple priorities in a dynamic property environment.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.