Network Engineer

Network Engineer Join to apply for the Network Engineer role at Impact Networking, LLC . Impact is a leading national managed services provider specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our focus is delivering enterprise‑level resources to SMB and midmarket customers, enhancing client value through tailored solutions and a commitment to customer‑centric excellence. Join a culture that puts customers at the heart of everything we do. Responsibilities Provide world‑class customer support and technical expertise for Impact Networking customer environments. Manage network incidents through to service restoration, resolution, and closure, engaging customers, additional internal teams, and external vendors as required. Handle layer 1‑3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS. Customer and core infrastructure monitoring: Learn alarm management platforms, functions, and terminology. Verify validity of alarms and follow troubleshooting procedures as outlined. Work with remote locations on verification and resolution of alarms. Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base. Review network requirements and engineering concerns associated with customer requests such as equipment configuration and operational impact. Perform network configuration changes, root‑cause analyses, and proactive measures to address chronic and emerging network problems. Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and network diagrams. Review logs and performance reports to identify potential problems and take proactive measures to mitigate them. Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies. Qualifications Minimum of 3 years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment. Solid operational support experience and technical troubleshooting skills. Working knowledge of routing protocols including BGP4, OSPF, ISIS and Internet concepts and routing architectures. Working knowledge of spanning tree and layer‑two switching concepts. Demonstrated experience: ITIL and Service Management (preferred). Experience with N‑Able RMM (preferred). Knowledge of HaloPSA Platform (preferred). Proficiency with documentation management platforms. Working knowledge of event and incident management systems, supporting Incident, Change, and Request for Information requirements. Strong communication skills and customer–service focus. Excellent time‑management, writing and verbal communication skills. Ability to communicate and work directly with customers to identify and resolve technical issues. Ability to execute sound judgment and take initiative. Ability to work under pressure and manage multiple priorities. Desirable Education/Certifications: Cisco Certified Network Associate (CCNA) or Cisco Meraki Network Associate (CMNA) preferred. Microsoft Certified: Azure Network Engineer Associate. CompTIA Network+. CompTIA Security+. Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS. Bachelor’s degree in business management, Computer Science, or equivalent work experience. Benefits Up to 20 days of PTO. Up to 7 paid sick days. 12+ paid holidays. Paid parental leave. Comprehensive health, disability, life, dental and vision plans. 401(k) and retirement plans. Tenure incentives: $5,000 gift card at 5 years, Rolex watch at 10 years, and $20,000 check at 20 years. Continued education reimbursement. Ongoing training and development opportunities. Job Details Seniority Level: Mid‑Senior. Employment Type: Full‑time. Job Function: Information Technology. Industry: IT Services and IT Consulting. Wage Range: $80,000–$100,000. #J-18808-Ljbffr Impact Networking