Manager, People Systems

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Join Visa’s People Systems team and help shape technology experiences that make talent processes simpler, smarter, and more impactful for employees and leaders around the world. 

As Consultant, Talent Products and Systems, you will help shape and deliver the product experience for Visa’s Talent Management platforms, with a primary focus on Workday Talent modules, including Performance, and related external systems across a global organization. This role will partner closely with Talent Management stakeholders, HR, IT, vendors, and cross-functional partners to translate business needs into clear requirements and deliver scalable capabilities that create measurable value. 

You will bring a product mindset to Talent Management systems by developing a deep understanding of user needs, evaluating tradeoffs, prioritizing enhancements, and driving delivery of solutions that improve talent, performance, succession, objective setting, and employee development experiences. 

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work. This role also requires the agility to support products and systems across the broader Talent ecosystem. 

Key Responsibilities: 

• Act as a product-oriented partner for Talent Management systems by contributing to product direction and identifying opportunities to improve the employee and leader experience. 

• Translate prioritized needs into user stories, acceptance criteria, and solution designs; configure, test, release, and maintain Talent Management capabilities supporting performance, succession, objective setting, and employee development. 

• Partner with COE subject matter experts, HR, IT, vendors, and business stakeholders by aligning on outcomes, defining scope, prioritizing requirements, managing dependencies and tradeoffs, and driving initiatives from discovery through launch. 

• Help contribute to a forward-looking product roadmap by identifying opportunities to improve usability, adoption, efficiency, and overall employee and leader experience. 

• Build trusted relationships with Talent Management and other stakeholders to proactively identify issues, clarify business outcomes, and provide timely, solutions-focused support. 

• Communicate clearly and effectively with diverse global stakeholders across technical and business functions, translating complex topics into concise decisions and actions. 

• Facilitate user acceptance testing, including test case development, execution, documentation, and feedback synthesis; contribute to overall test strategies for talent modules. 

• Evaluate Workday releases, assess impact, and recommend enhancements that drive business value, innovation, and alignment to the product roadmap as needed. 

• Maintain and update the agile delivery board to support sprint planning and execution to keep work moving efficiently. 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s degree, or at least 2 years of work experience with an advanced degree (e.g., Master’s, MBA, JD, MD), or 0 years of experience with a PhD

Preferred Qualifications:

• 6 or more years of relevant work experience with a Bachelor’s degree, or 4 or more years with an advanced degree, or up to 3 years with a PhD

• 2+ years’ experience configuring Workday Talent Management modules including performance & talent reviews, feedback, Career Hub, succession planning.

• Experience with Workday business processes, custom reports, security, calculated fields, EIBs, and dashboards

• 3+ years’ total Workday configuration or technical HRIS experience

• Experience supporting Talent Management processes in a global organization

• Exceptional communication and customer-facing skills; able to interact effectively with diverse groups of global stakeholders, both technical and business users

• Experience working with Jira and familiarity with Agile delivery methods

• Demonstrated ability to build relationships, actively listen, and deliver customer-focused solutions

• Strong follow-through and ability to drive resolution of complex system issues

• Excellent analytical, problem-solving, and troubleshooting skills, with attention to detail and accuracy

• Workday Pro Certification(s) in Talent modules preferred

Information for US Applicants

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.