Assistant Manager / Shift Lead
WorkerBees Staffing
Primary Responsibilities Training & Development
- Lead onboarding and training for FOH staff
- Maintain and update training manuals and procedures (minimum quarterly review).
- Create training checklists, service standards, station guides, and coaching plans.
- Conduct skills assessments and document training completion and performance issues.
- Act as manager on duty for lunch or dinner shifts when needed.
- Establish and enforce service, appearance, hospitality, cleanliness, and sidework standards.
- Coach team members and develop future trainers and shift leads.
- Support staffing readiness, cross-training, and coverage planning.
- Serve as the main FOH training and readiness coordinator.
- Communicate with ownership, the GM, kitchen leadership, and events leadership.
- Track performance, retraining needs, and process improvements.
- 3-5+ years of restaurant FOH leadership experience.
- Fine dining or upscale restaurant experience preferred.
- Experience creating training programs and coaching adult learners.
- Strong organization, POS knowledge, service sequencing, and hospitality skills.
- Shift preparation and service execution
- Guest satisfaction
- Labor and compensation cost control
- Team retention and performance
- Communication with BOH and FOH leadership
- 100% employee health insurance coverage
- 1 week paid vacation after 1 year
- 2 weeks paid vacation after 2 years
- Health insurance
- Paid time off
Vacancy posted 4 days ago
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