Technical Account Manager

We are seeking a highly skilled and proactive Technical Account Manager to serve as a vital link between our technical teams and clients. The ideal candidate will possess a deep understanding of computer networking, cloud platforms, and virtualization technologies, combined with excellent communication and project management skills. As a Technical Account Manager, you will be responsible for ensuring client success by providing technical guidance, managing complex projects, and delivering tailored solutions that meet their evolving needs. This role offers an exciting opportunity to work at the forefront of innovative technology solutions in a dynamic environment. Education Bachelor's degree in **Management Information Systems (MIS), Information Technology, Computer Science, Business Technology, or a related field** required. Equivalent combination of education and relevant IT industry experience may be considered. Preferred Certifications * **CompTIA A+** (preferred) * **CompTIA Network+** (preferred) * **CompTIA Security+** (preferred) * Additional certifications such as Microsoft, Fortinet, Ubiquiti, ITIL, or project management certifications are a plus. Experience 2–5 years of experience in IT support, systems administration, managed services, technical account management, or a related technology role. Experience working directly with business clients and translating technical concepts into business-focused recommendations. Familiarity with Microsoft 365, cloud services, cybersecurity best practices, networking, and endpoint management. Core Competencies Strong customer service and relationship management skills. Excellent verbal and written communication abilities. Ability to conduct business reviews, technology planning sessions, and strategic discussions with clients. Strong organizational skills with the ability to manage multiple client relationships simultaneously. Ability to identify technology risks, opportunities, and improvement initiatives for clients. Experience with PSA/ticketing systems and IT documentation platforms is preferred. Additional Desired Skills Understanding of managed IT services, cybersecurity frameworks, cloud technologies, and modern workplace solutions. Ability to collaborate with engineering, help desk, project management, and leadership teams. Demonstrated problem-solving skills and a proactive approach to client success. Ideal Candidate Profile Recent graduate or early-career professional with an MIS or related technology degree and foundational IT certifications, looking to grow into a client-facing technology advisory role. Passion for technology, business process improvement, and helping clients achieve their business objectives through strategic use of IT. #J-18808-Ljbffr