Director of Quality

HCLTech is looking for a highly talented and self- motivated Quality Director to join in advancing the technological world through innovation and creativity. Job Title: Quality Director Job ID: 149229 Position Type: Full Time Location: Hybrid 4-days on site - Frisco, TX We are looking for Director level QE professional with deep experience leading large QA programs, setting up test centers and managing global testing delivery. Key Responsibilities Ensure every new engagement (post-RFP win) mobilizes to a green start — test strategy, staffing, tooling, and governance defined from day one Step into existing accounts in the geography facing delivery issues and drive stabilization and turnaround Set up and run testing centers/QA CoEs for large accounts — operating model, staffing pyramid, tooling, and governance Lead large-scale QA programs end-to-end across functional, automation, performance, and test data workstreams Manage global testing delivery — distributed teams, multiple time zones, and multi-vendor/onshore-offshore models Introduce and scale the latest QE tooling, including AI/ML-based testing and agentic AI accelerators, into engagement setup and recovery plans Engage directly with senior client stakeholders during kick-off and account recovery situations Primary Skills Current awareness of AI/ML and agentic AI developments in QE. Strong end-to-end test lifecycle expertise — strategy, functional, automation, performance, test data, DevOps integration Proven experience setting up and running testing centers/QA CoEs for large accounts Track record leading large QA programs and managing global testing delivery Significant customer-facing/onsite experience across the career (not mandatory going forward, but a strong track record) Working knowledge of the latest AI/ML and agentic AI developments as applied to QE Strong stakeholder management and executive-ready communication Secondary Skills Experience with delivery governance, SLAs/KPIs, and account health metrics Multi-industry, multi-geography delivery exposure Experience partnering with sales/practice teams on post-win mobilization #J-18808-Ljbffr