Administrative Sales Support Specialist

Job Responsibilities:

• Enter fax, phone, and email orders for the Surgical division into Oracle Order Management
• Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact information, etc.
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Manage online store registration and inquiries
• Ensure all auditing requirements are met via verbal order acknowledgement or documentation attachments within the order, including necessary approvals
• Work closely with the local sales representative on order status and other Customer related inquiries
• Draft customer quotes following Marketing Program Guidelines
• Manage order releases for products on various systemic holds
• Collaborate with internal partners such as Marketing, Strategic Contracting and Sales Support for new product launches, promotions and training to provide valuable feedback for continuous improvement
• Assist with other projects or departmental tasks as assigned

Skills:

• Order entry
• Salesforce or CRM
• Customer service /Sales background

Education/Experience:

• High school diploma
• 1-2 Years relevant experience